What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn Express and Suites?
Overview
We are seeking a dynamic and friendly Front Desk Associate to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations with enthusiasm and professionalism, ensuring a seamless experience for visitors, clients, and team members alike. Your energy and organizational skills will help create a positive first impression while supporting efficient office management. This paid position offers an exciting opportunity to develop your administrative expertise in a fast-paced environment that values proactive service and attention to detail.
Duties
- Greet visitors, clients, and staff with a warm, professional demeanor, providing excellent customer service at all times
- Manage multi-line phone systems, directing calls accurately and courteously while maintaining phone etiquette
- Handle incoming correspondence, emails, and inquiries efficiently using computer skills and office management software such as Microsoft Office and Google Workspace
- Perform data entry, filing, and document proofreading to ensure accuracy and organization of records
- Assist with calendar management, scheduling appointments, and coordinating meetings for staff or executives
- Support office operations by managing supplies inventory, organizing files, and maintaining a clean reception area
- Provide administrative support including typing documents, preparing reports, and supporting bookkeeping or billing tasks using QuickBooks or similar tools
Requirements
- Proven experience in office management or clerical roles with strong organizational skills and attention to detail
- Excellent computer literacy including proficiency in Microsoft Office Suite (Word, Excel), Google Workspace (Docs, Sheets), and data entry skills
- Strong customer service skills with the ability to handle multiple phone lines and communicate effectively in person or over the phone
- Bilingual abilities are highly desirable to assist diverse client needs
- Prior experience as a dental or medical receptionist or personal assistant is a plus but not required
- Ability to manage time efficiently, prioritize tasks effectively, and maintain professionalism under pressure
- Knowledge of office equipment such as multi-line phones, printers, scanners, and basic bookkeeping tools like QuickBooks is preferred
Join us as a Front Desk Associate where your proactive approach will make a meaningful impact every day! We’re committed to fostering a supportive environment that values your contributions while offering opportunities for growth. This paid role is perfect for individuals eager to develop their administrative skills within a vibrant team dedicated to excellence.
Pay: $11.00 - $12.50 per hour
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $11 - $13