What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Job Summary
The Front Desk Agent is responsible for providing outstanding guest service by greeting guests, managing reservations, processing check-ins and check-outs, handling payments, and responding to guest requests. This position ensures every guest enjoys a welcoming, efficient, and comfortable stay while representing the Holiday Inn Express brand with professionalism and hospitality.
Responsibilities
- Greet visitors, clients, and vendors warmly, ensuring they feel valued and attended to promptly.
- Handle multi-line phone systems efficiently, directing calls accurately and professionally while providing excellent customer support.
- Check guests in and out accurately using the hotel's property management system.
- Answer telephone calls, emails, and guest inquiries promptly.
- Make, modify, and cancel reservations.
- Process guest payments and maintain accurate cash and credit card transactions.
- Respond to guest requests, complaints, and concerns in a courteous and timely manner.
- Provide information about hotel amenities, local attractions, and dining options.
- Coordinate with housekeeping and maintenance to ensure guest rooms are ready and issues are resolved.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Prepare daily reports and complete shift paperwork.
- Follow hotel safety, security, and brand standards.
- Assist with other front office duties as assigned.
Join us to be part of a vibrant team dedicated to delivering outstanding service while honing your administrative expertise!
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $14 - $16