What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
We are looking for a Night Auditor to join our team! Our ideal candidates have a flair for communication
and the ability to problem solve. This is an over-night position, hours are 11 PM to 7 AM!
MUST BE AVAILABLE TO WORK WEEKENDS & HOLIDAYS
Responsibilities include:
Running the night audit and resetting the operating system for next days business
Sending out daily financial reports to above property and corporate team
Greeting guests both in person and over the phone
Coordinating guest check-in/check-out and assisting guests with making reservations
Answering guest questions and assisting guests with any problems they may experience
Monitoring daily reservations and ensuring assigned rooms are prepared prior to check-in
Handling financial transactions (both cash and credit)
Promptly assisting with guest requests
Actively listening to and resolving guest complaints
Ensuring cleanliness of the property and performing light cleaning duties if needed
Other duties as assigned by general manager
Requirements:
High school diploma or equivalent preferred
Ability to walk and bend frequently throughout shift
Detail oriented
Professional attitude
Reliable transportation
Ability to work independently
Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels!
Salary : $14