Front Desk Agent

Job Overview

Agents!

We are looking for individuals who lead with a smile and can multitask with a positive demeanor at all times!

Must be able to think “outside the box” to impress our guests!

Full Time positions available! Must be VERY dependable!

Need to have open/flexible availability! NO PHONE CALLS, PLEASE

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• 8 Hours shift

Work Location:

All are seeking a Guest Service Agent to join our team at a reputable hotel. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and memorable.

## Responsibilities

- Greet guests upon arrival and departure in a friendly and professional manner

- Assist guests with check-in and check-out procedures

- Handle guest inquiries, requests, and complaints promptly and courteously

- Operate phone systems to answer calls and direct them appropriately

- Perform night audit duties as needed

- Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests

- Ensure the lobby area is clean and presentable at all times

## Requirements

- Previous experience in guest services or hospitality management is preferred (IHG helpful)

- Proficiency in phone etiquette and handling phone systems

- Strong customer service skills with a focus on guest relations

- Bilingual proficiency is a plus

- Ability to work flexible hours including nights and weekends

Join our team and be part of creating memorable experiences for our guests!

Send Resume for Review!

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Birmingham, AL 35242 (Preferred)

Work Location: In person

Salary : $13 - $14