What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries with professionalism and courtesy.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Provide information about hotel amenities, local attractions, and services to enhance guest experience.
- Handle guest requests and complaints promptly and effectively, maintaining high standards of guest relations.
- Operate phone systems to manage incoming calls and relay messages efficiently.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Maintain a clean and organized front desk area, adhering to hospitality standards.
Requirements
- Previous experience in a hotel or resort environment is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with phone etiquette and effective communication techniques.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Proficient in hotel management systems; experience with night audit procedures is a plus.
- Excellent problem-solving skills and the ability to handle challenging situations calmly.
- A passion for hospitality and commitment to providing outstanding guest services.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Limon, CO 80828 (Required)
Ability to Relocate:
- Limon, CO 80828: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17
