Assistant Manager/Front Office Manager

Job Description

Sterling Hospitality is looking for an experienced, Assistant General Manager/Front Office Manager to join our Leadership team at the Holiday Inn Express & Suites in Kalispell, Montana

Are you passionate about hospitality and have previous leadership experience working the Front Desk and Housekeeping? Are you looking for a new opportunity that will provide you with not just a job, but a career? Apply today

General Summary

Responsible for supporting all aspects of the hotel operations including front desk guest services/night audit, housekeeping/laundry, food and beverage, maintenance, and vendor/supplies to ensure superior guest satisfaction while maximizing hotel profitability. The AGM/FOM assists the General Manager (GM) in the day-to-day operations and serves at the acting manager in the GM's absence. The AGM/FOM works the GM on a daily basis to learn, understand, and execute all management functions of a company GM.

Duties and Responsibilities

Financial Returns:

• Understand and assist General Manager with basic accounts payable/accounts receivable functions, along with P&L analysis and budgeting.
• Control costs at same time as protecting the assets of the hotel.
• Turn in all paperwork in a timely manner with precision.
• Responsible for assisting daily property cash handling procedures, deposits, and security.
• Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM and/or corporate.

People:

• Create and maintain a strong team with great cohesiveness and implement the company focused family attitude.
• Under the direction of the General Manager, effectively hire, train, and hold accountable the entire staff of the hotel. Hire without any discrimination or bias.
• Understand and execute company's coaching and disciplinary policies.
• Ensure team members Holiday Inn Express Brand and Sterling Hospitality educational standards are met and documented to brand standards.
• Motivate team to drive revenue and secure reward membership signups to further drive brand loyalty and revenue.

Sales:

• Understand the sales effort within the market to drive both Occupancy and ADR.
• When required, assist with sales calls to top accounts and new accounts and constantly be engaged in the sales efforts.
• Assist with account maintenance, prospecting, qualifying, and closing pertinent pieces of business.

Operations:

• Understand the workings of the hotel. Deliver a consistently clean and well-maintained hotel.
• Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics.
• Demonstrate brand awareness by maintaining compliance with all required brand standards. This includes passing all brand Quality Assurance Inspections, Corporate Management Expectations, and Local Health Inspections.
• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Interact with guests, solicit feedback and build relationships. Effectively respond to guests regarding service challenges
• Use technology platforms to drive guest experience scores
• Work with General Manager to achieve brand and corporate goals (daily, monthly, and annually).
• Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with hotel's policies and procedures and regulatory requirements. This includes on-going hotel inspections and maintaining records to company and brand standards
• Enhance the hotel's reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Working Conditions

Public, business atmosphere, in which temperatures may vary within reason of indoor climates. Outdoor care of property grounds, as needed. Lifting and carrying up to 50lbs. may occur and with assistance, moving up to 100lbs. Must be able to sit and stand for prolonged periods of time.

Job Requirements

The Ideal Candidate for the Assistant General Manager/Front Office Manager position will have the following Education/Experience, along with the listed knowledge, skills, and abilities:

Education/Experience

Two to Three years' hotel or other highly relevant hospitality experience and/or hospitality degree from an accredited university. IHG brand experience is preferred but not required.

Knowledge, Skills, and Ability

• Must have excellent verbal and written communication skills including developing and maintaining client relations and networking in order to successfully drive existing and new business.
• Must have interpersonal skills and commitment to internal guest service standards.
• Must be organized.
• Must be able to multi-task, a self-starter, and have the ability to apply appropriate resolution to potentially stressful situations regarding both guests and employees.
• Computer skills: Windows Operating System, Microsoft Office Programs, Internet Browsers, Opera Property Management System.
• Must be capable of performing all hourly functions and operating all equipment in hotel.
• Must be able to work all shifts and be flexible in the amount of works hours at the job.

Job Details

Full-time

Salary ($45k-50k)

10% Salary Monthly Bonus Opportunities

401K

Monthly Health & Wellness Benefit

Paid Sick & Vacation

Employee Discounts at IHG Properties

About this location

Class: Midscale

Room Count: 111

Location Type: Small Metro / Town / Tourist Destination

Job Type: Full-time

Pay: $48, $51,000.00 per year

Benefits:

• 401(k) matching
• Employee assistance program
• Employee discount
• Paid time off
• Referral program

Work Location: In person

Salary : $45,000 - $50,000