What are the responsibilities and job description for the Assistant General Manager/Sales Manager position at Holiday Inn Express and Suites?
About the Role
Holiday Inn Express Prescott is seeking a motivated, hands-on Assistant General Manager (AGM) to join our leadership team. The Assistant General Manager will work closely with the General Manager to oversee daily hotel operations, support our team, deliver exceptional guest experiences, and ensure the hotel consistently meets company and brand standards.
This is an excellent opportunity for an experienced hospitality professional who enjoys leading a team, solving problems, working with guests, and playing an active role in the success of the hotel.
Key Responsibilities
Assist the General Manager with the overall daily operation of the hotel.
Lead, coach, and support front desk, housekeeping, and other hotel team members.
Ensure excellent guest service and respond professionally to guest concerns and complaints.
Monitor hotel operations to ensure compliance with Holiday Inn Express and IHG brand standards.
Assist with scheduling, staffing, training, and employee development.
Help oversee front desk operations, including check-ins, check-outs, reservations, billing, and guest requests.
Work closely with housekeeping to ensure guest rooms and public areas meet cleanliness and quality standards.
Monitor guest satisfaction scores, online reviews, and service recovery opportunities.
Assist with maintaining appropriate room inventory, rates, and occupancy strategies.
Support hotel sales efforts, group business, local accounts, and community relationships when needed.
Assist with managing expenses, controlling costs, and protecting hotel profitability.
Help monitor and maintain hotel facilities, equipment, and safety standards.
Assist with employee performance management, coaching, and recognition.
Handle operational issues and make sound decisions in the absence of the General Manager.
Maintain a professional, positive, and team-oriented work environment.
Ensure compliance with company policies, safety procedures, and applicable laws and regulations.
Perform other duties as assigned by the General Manager.
What We're Looking For
Previous hotel or hospitality management experience preferred.
Strong leadership and communication skills.
Excellent customer service and problem-solving abilities.
Ability to remain calm and professional in a fast-paced environment.
Strong organizational and time-management skills.
Ability to prioritize multiple tasks and effectively manage changing situations.
Comfortable working with hotel systems, computers, email, and other technology.
Ability to coach, motivate, and hold team members accountable.
Strong attention to detail and a commitment to hotel cleanliness and quality.
Flexibility to work weekends, holidays, and varying shifts as needed.
Ability to work independently while also being an effective member of the leadership team.
What You'll Bring to the Team
We are looking for someone who is hands-on, dependable, positive, and willing to lead by example. The ideal candidate understands that successful hotel operations depend on both happy guests and a strong team.
If you enjoy hospitality, take pride in creating great guest experiences, and are ready to take the next step in your hotel management career, we would love to hear from you!
Why Join Us?
Leadership opportunity with a respected hospitality brand
Opportunity for professional growth and advancement
Team-oriented work environment
Opportunity to make a direct impact on guest satisfaction and hotel performance
Competitive compensation and benefits, based on experience and company offering
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Paid time off
Ability to Commute:
- Prescott, AZ 86303 (Required)
Ability to Relocate:
- Prescott, AZ 86303: Relocate before starting work (Required)
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $20 - $25