Hotel Front Desk Clerk

Job Summary

Join our dynamic hospitality team as a Hotel Front Desk Clerk, where your enthusiasm and dedication will create memorable guest experiences from the moment they arrive. In this energetic role, you will be the welcoming face of our hotel, managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service. Your positive attitude and multitasking skills will ensure smooth operations at the front desk while fostering a warm, inviting atmosphere for all visitors. This paid position offers an exciting opportunity to develop your hospitality expertise and be part of a vibrant team committed to excellence.

Duties

• Greet guests warmly upon arrival, ensuring a friendly and professional first impression
• Manage guest check-in and check-out processes efficiently using hospitality reservation systems and POS (Point of Sale) systems
• Process credit card payments securely and accurately for accommodations, food services, and other hotel amenities
• Handle guest inquiries, requests, and complaints with tact and conflict management skills to ensure satisfaction
• Maintain accurate financial records related to guest transactions and reservations
• Assist with room assignments, upgrades, and special requests to enhance guest experiences
• Support cleaning and manual handling tasks in the front desk area to ensure a tidy environment
• Collaborate with team members in hospitality services such as food service or resort activities when needed
• Follow safety protocols including CPR and first aid procedures to ensure guest safety at all times

Requirements

• Proven experience in hotel front desk operations or hospitality roles; resort experience is a plus
• Strong customer service skills with the ability to manage conflicts professionally
• Multilingual or bilingual abilities are highly desirable for serving diverse guests effectively
• Proficiency in Microsoft Office applications and familiarity with PMS Opera.
• Knowledge of credit card payment processing, financial record maintenance, and hotel management software
• Ability to perform heavy lifting occasionally when handling luggage or supplies
• Experience in food service or resort environments is advantageous
• Demonstrated teamwork leadership skills with a proactive approach to guest relations
• Valid CPR and first aid certifications or willingness to obtain them upon hire
• Flexibility to work varied shifts including evenings, weekends, and holidays

Join us in delivering outstanding hospitality experiences! Your energy, professionalism, and attention to detail will make every guest feel valued while advancing your career in the vibrant world of hotel management.

Pay: $17.00 - $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Free parking
• Paid time off

Application Question(s):

• Have you worked with PMS - Opera

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Ability to Commute:

• Portland, OR 97217 (Required)

Work Location: In person

Salary : $17 - $19