What are the responsibilities and job description for the Hotel Front Desk Guest Service Agent position at Holiday Inn Expres?
Holiday Inn Express - Moline, IL (located next to the Quad City International Airport) is currently adding a Front Desk Guest Service Agent to our team!
Must have weekend availability.
Who We Are:
Frontier Hospitality Group has been locally owned since 1950. We operate eight hotels across five fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles.
Essential Duties and Responsibilities:
- Provides high-quality customer service.
- Handles guest reservations.
- Answers and transfers phone calls.
- Handles guest check-ins and outs along with questions, complaints, etc.
- Shuttles the guests to and from the airport.
- Other duties as required with the department.
Qualifications and Requirements:
- Previous hotel or relevant customer service experience.
- Proficient in Microsoft Excel, Word, and Outlook.
- Ability to work weekends and holidays.
Hotel Address: 2100 69th Ave., Moline, IL 6126
EOE/AA/Disabled Veteran
Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.