What are the responsibilities and job description for the Assistant General Manager position at Holiday Inn Erie?
Join Our Team
Hawkeye Hotels is seeking an energetic, service-driven, and results-oriented Assistant General Manager to join the leadership team at the Holiday Inn Erie. This is an outstanding opportunity for an emerging hospitality leader who is passionate about delivering exceptional guest experiences, developing high-performing teams, and driving operational excellence.
The Assistant General Manager partners closely with the General Manager to oversee the daily operation of the hotel while ensuring outstanding guest satisfaction, strong financial performance, and full compliance with brand standards and company expectations.
Key Responsibilities
- Assist the General Manager in leading all aspects of hotel operations, including Front Office, Housekeeping, Maintenance, Food & Beverage (if applicable), and Guest Services.
- Foster a culture of accountability, teamwork, recognition, and service excellence that reflects Hawkeye Hotels' Core Values.
- Ensure compliance with Hawkeye Hotels operating standards, IHG brand standards, and all federal, state, and local regulations.
- Deliver an exceptional guest experience by maintaining high guest satisfaction scores and proactively resolving guest concerns.
- Support recruitment, onboarding, training, coaching, and development of associates while helping build a positive and engaging workplace culture.
- Monitor labor productivity, operating expenses, and departmental performance to achieve financial goals.
- Assist in preparing forecasts, budgets, and financial reporting while identifying opportunities to improve profitability.
- Participate in monthly financial reviews with the Director of Operations and Director of Revenue Management.
- Work closely with the Revenue Management team to maximize occupancy, ADR, RevPAR, and overall hotel revenue.
- Analyze operational and financial metrics to identify trends and implement action plans that improve performance.
- Maintain hotel safety, security, cleanliness, and preventative maintenance standards.
- Lead by example, demonstrating professionalism, integrity, and a commitment to continuous improvement.
Preferred Qualifications
- Previous hotel supervisory or management experience, preferably in a full-service or select-service environment.
- Strong understanding of hotel operations, guest service, and financial performance.
- Experience with IHG brand standards is preferred but not required.
- Excellent leadership, communication, and problem-solving skills.
- Ability to motivate teams while creating a positive, performance-focused culture.
- Proficiency with Microsoft Office and hotel property management systems.
- Flexibility to work evenings, weekends, holidays, and varying schedules as business demands.
Why Hawkeye Hotels?
At Hawkeye Hotels, we believe our people are our greatest asset. We invest in developing leaders who are passionate about hospitality, committed to continuous improvement, and dedicated to creating memorable guest experiences. We offer competitive compensation, comprehensive benefits, career advancement opportunities, and the chance to grow with one of the nation's leading hotel management companies.
Hawkeye Hotels is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Shift:
- Day shift
- Evening shift
Ability to Relocate:
- Erie, PA 16509: Relocate before starting work (Required)
Work Location: In person
Salary : $20