What are the responsibilities and job description for the Night Auditor position at Holiday Inn Bismarck?
Overview
Join our vibrant hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this dynamic role, you’ll be the welcoming face of our hotel, ensuring seamless check-ins and check-outs, providing exceptional guest services, and maintaining a warm, professional atmosphere. Your proactive approach and attention to detail will help foster guest satisfaction and loyalty while supporting the smooth operation of our front desk. This paid position offers an exciting opportunity to develop your hospitality management skills in a lively resort environment.
Responsibilities
- Greet guests warmly upon arrival, ensuring a positive first impression and efficient check-in process
- Manage multi-line phone systems with professionalism, providing accurate information and assistance to callers
- Handle guest inquiries, requests, and complaints with courtesy and promptness to enhance guest relations
- Maintain accurate reservation records and update guest information using hotel management software
- Conduct night audits to reconcile daily transactions, ensuring financial accuracy and reporting compliance
- Coordinate with housekeeping, maintenance, and other departments to address guest needs swiftly
- Uphold excellent phone etiquette and guest service standards at all times, fostering a welcoming environment
Qualifications
- Proven experience in hotel management or front desk operations within a hospitality setting
- Strong customer service skills with the ability to handle diverse guest interactions confidently
- Bilingual or multilingual abilities are highly desirable to serve our diverse clientele effectively
- Knowledge of hotel management systems and multi-line phone systems is preferred
- Previous experience in night audit procedures or resort environments is a plus
- Excellent communication skills, both verbal and written, with a focus on hospitality excellence
- Ability to remain energetic, attentive, and professional during high-volume periods
Embark on a rewarding career where your hospitality expertise makes a difference! We’re committed to supporting your growth in a lively environment that values enthusiasm, professionalism, and guest satisfaction.
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Can you pass a background check and Drug test
Work Location: In person
Salary : $15 - $17