Residential Support Staff

Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

Job Description:  In this role, the Residential Support Staff will ensure that an effective therapeutic milieu is maintained in agency programs. This entails the completion of basic functions for monitoring client safety and welfare, ensuring adherence to medication regimens, as applicable, and providing contingent support in life skills, recreation and leisure activities, and crisis management. The Recovery Support Staff may work in tandem with other program staff or alone on overnights, weekends, and holidays

Schedule: Full-Time; Monday through Friday, 7:30 am - 3:30 pm

Location: Kennett Square, PA

Program: Community Residential Rehabilitation Program

Pay Rate:  $17.50 an hour

Job Functions:

• Responsible for managing meal preparation, menu planning, food/supply ordering, cleaning, and interacting with residents
• Function as part of a team and provide backup for other workers in the program
• Participate in individual and/or peer supervision, as well as all program staff meetings
• Maintain effective and efficient communication with the direct supervisor.
• Report to the direct supervisor and other administrative staff as required, in a timely and comprehensive manner.
• Complete other responsibilities as assigned by the direct supervisor.
• Maintain personal compliance with all training requirements and personnel documentation standards.
• Complete all personally required trainings as per the Professional Development Plan.
• Submit to Human Resources on time, copies of all required documentation regarding degree, licenses, certifications, clearances, and form trainings.
• Possess knowledge of all laws, regulations, contractual requirements, and agency policies and procedures governing the services performed.
• Provide services as defined by the program description, best practice standards, and in full compliance with licensure standards.
• Utilize outcome data to evaluate own service delivery.
• Monitor the effectiveness of own service delivery based on outcome measures, including Quality of Life Inventory, consumer satisfaction surveys, and treatment/service reviews.
• Make changes to own service delivery to improve outcomes, as needed.
• Possess knowledge of Incident Management procedures and reporting protocols.
• Write internal Incident Reports and submit to the supervisor within 24 hours.
• Notify Incident Point Person immediately if the incident is reportable in HCSIS.
• Notify supervisor or on-call designee of all incidents in the prescribed timeframe.
• Establish and maintain effective working relationships with consumers, their families, community support service representatives, co-workers, and other agencies.
• Identify and report ways to improve facilities, including maintenance, safety, and supplies issues.
• Identify and report opportunities for recreational activities for consumers.
• Possess knowledge of fiscal policies and procedures.
• Complete required forms in an accurate and timely manner.
• Submit accurate and timely timecards and expense reports.
• Ensure a safe, therapeutic environment for consumers
• Provide services as dictated by client and program needs
• Check on the well-being and safety of consumers at regularly scheduled intervals
• Monitor consumer medication regimens, as applicable
• Provide instruction and hands-on support to promote the development of skills identified in service plans
• Provide quality and timely documentation of services

Minimum Requirements:

Education/Experience: High School diploma or equivalent to 1 year of experience in the human services field

Licensure/Certifications: None Required

Required Clearances:  Criminal Clearance, and Fingerprint-based federal criminal history; Valid Driver’s License.

Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and Experience

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance 
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”
• And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

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Salary : $18