What are the responsibilities and job description for the Server-Independent Living Fine Dining position at Holbrook Life Management?
Description:
RESPONSIBILITIES
Ensure dining room prepared for patrons: tables set; supplies stocked prior to the beginning of service.
Work with kitchen and attendant staff to create positive dining experience for guests.
Greet guests in a genuine manner.
Provide guests with menus; suggest menu items; advise of daily specials; and provide information and/or answer questions regarding menu items.
Take guests orders and repeat it to ensure accuracy.
Request to check identifications of ALL guests ordering alcohol to ensure of legal age – NO EXCEPTIONS.
Monitor and ensure that no guest is “over served” – understanding that they may have consumed alcohol prior to arriving at your restaurant.
Serve alcohol responsibly.
Communicate orders to kitchen staff.
Monitor table to ascertain any additional service needs and to communicate order status.
Monitor kitchen to ensure timely preparation of order.
Inspect order prior to leaving kitchen to ensure accuracy and quality (including presentation) – if it’s not right, do not serve it.
Serve orders in a timely fashion.
Maintain table settings by removing finished courses and replenishing utensils as needed.
Upsell additional offerings such as beverages, appetizers and/or desserts.
Enter orders into POS system, present guest check, process payment.
Thank the guest in a genuine manner and invite a return visit.
Clean tables and remove dishes after party leaves.
Carry soiled dishes to dishwasher.
Ensure availability of supplies; clean dishes, flatware, glasses, etc.; complete assigned sidework.
Inform supervisor of any equipment that needs repair.
Maintain a high standard of cleanliness within the food service area.
Ensure that work areas are maintained in a clean, safe, comfortable and attractive manner, clearly marked with caution or safety signs as required.
Ensure work areas are free of hazardous objects and all equipment, and tools and supplies are properly stored.
Maintain resident confidentiality.
Treat residents and guests with kindness, dignity and respect.
Know and comply with Residents’ Rights rules.
Ensure that an adequate level of department supplies is maintained and advise the manager about supply needs.
Assist in the maintenance of an atmosphere of warmth and personal interest, ensuring a positive, calm environment that is both aspirational and inspirational throughout the campus.
Assist in the maintenance of operating environment that assures consistent, high level of resident & guest satisfaction.
Attend and participate in orientation, training, in-service educational activities and staff meetings as assigned.
Complete any other tasks, assignments, projects or requests from management.
Requirements:
Must be 18 years of age.
Must read, write, speak and understand English.
Previous server experience preferred.
Food Handler’s and/or Alcohol Service Permits as required by regulation/law.
Have a demonstrated affinity for and ability to work within the structure that includes active, passionate residents, enhanced living residents and inspired living residents.
Possess the ability to deal tactfully with associates, residents, family members, visitors and the general public.
KEY COMPETENCIES
Collaboration
Communication
Problem Solving
Taking Initiative
Service to Others / Customer Focus
PHYSICAL DEMANDS/REQUIREMENTS
Must be able to walk, sit, and stand.
Must be able to reach, bend and stoop, push and pull, reach and stretch, and lift and 50 lbs.
RESPONSIBILITIES
Ensure dining room prepared for patrons: tables set; supplies stocked prior to the beginning of service.
Work with kitchen and attendant staff to create positive dining experience for guests.
Greet guests in a genuine manner.
Provide guests with menus; suggest menu items; advise of daily specials; and provide information and/or answer questions regarding menu items.
Take guests orders and repeat it to ensure accuracy.
Request to check identifications of ALL guests ordering alcohol to ensure of legal age – NO EXCEPTIONS.
Monitor and ensure that no guest is “over served” – understanding that they may have consumed alcohol prior to arriving at your restaurant.
Serve alcohol responsibly.
Communicate orders to kitchen staff.
Monitor table to ascertain any additional service needs and to communicate order status.
Monitor kitchen to ensure timely preparation of order.
Inspect order prior to leaving kitchen to ensure accuracy and quality (including presentation) – if it’s not right, do not serve it.
Serve orders in a timely fashion.
Maintain table settings by removing finished courses and replenishing utensils as needed.
Upsell additional offerings such as beverages, appetizers and/or desserts.
Enter orders into POS system, present guest check, process payment.
Thank the guest in a genuine manner and invite a return visit.
Clean tables and remove dishes after party leaves.
Carry soiled dishes to dishwasher.
Ensure availability of supplies; clean dishes, flatware, glasses, etc.; complete assigned sidework.
Inform supervisor of any equipment that needs repair.
Maintain a high standard of cleanliness within the food service area.
Ensure that work areas are maintained in a clean, safe, comfortable and attractive manner, clearly marked with caution or safety signs as required.
Ensure work areas are free of hazardous objects and all equipment, and tools and supplies are properly stored.
Maintain resident confidentiality.
Treat residents and guests with kindness, dignity and respect.
Know and comply with Residents’ Rights rules.
Ensure that an adequate level of department supplies is maintained and advise the manager about supply needs.
Assist in the maintenance of an atmosphere of warmth and personal interest, ensuring a positive, calm environment that is both aspirational and inspirational throughout the campus.
Assist in the maintenance of operating environment that assures consistent, high level of resident & guest satisfaction.
Attend and participate in orientation, training, in-service educational activities and staff meetings as assigned.
Complete any other tasks, assignments, projects or requests from management.
Requirements:
Must be 18 years of age.
Must read, write, speak and understand English.
Previous server experience preferred.
Food Handler’s and/or Alcohol Service Permits as required by regulation/law.
Have a demonstrated affinity for and ability to work within the structure that includes active, passionate residents, enhanced living residents and inspired living residents.
Possess the ability to deal tactfully with associates, residents, family members, visitors and the general public.
KEY COMPETENCIES
Collaboration
Communication
Problem Solving
Taking Initiative
Service to Others / Customer Focus
PHYSICAL DEMANDS/REQUIREMENTS
Must be able to walk, sit, and stand.
Must be able to reach, bend and stoop, push and pull, reach and stretch, and lift and 50 lbs.