What are the responsibilities and job description for the Server position at Hokkaido Japanese Steakhouse?
Job Overview:
We are seeking a friendly and attentive Server to join our team. As a key member of our service staff, you will be responsible for providing exceptional guest experiences, ensuring a seamless dining experience, and contributing to our restaurant's success.
Responsibilities:
- Greet and serve guests in a warm and welcoming manner, ensuring they feel valued and satisfied with their dining experience.
- Manage tables efficiently, ensuring prompt delivery of food and drinks while maintaining a clean and organized dining area.
- Operate a cash register with precision and accuracy, handling cash and credit transactions effectively.
- Demonstrate a strong commitment to customer service, responding promptly to guest inquiries, and addressing any concerns or issues promptly.
- Maintain a thorough understanding of menu items, ingredients, and preparation methods to provide informed recommendations to guests.
- Ensure that all food and beverage items are served in a timely and safe manner, adhering to all food safety and handling protocols.
- Upsell menu items and suggest specials to increase sales and enhance the dining experience.
- Manage tables with varying sizes and special requests, ensuring that all guests receive personalized attention and exceptional service.
- Maintain a clean and organized workspace, adhering to all health and safety standards.
- Collaborate with the kitchen staff to ensure that all food orders are accurate and fulfilled promptly.
- Monitor tables regularly to ensure that guests are satisfied with their meals and to address any issues promptly.
- Handle cash and credit transactions with precision and accuracy, making change as needed.
- Provide guests with detailed explanations of menu items, ingredients, and preparation methods to enhance their dining experience.
- Maintain a positive and professional attitude, ensuring that all interactions with guests and colleagues are friendly and courteous.
- Participate in ongoing training to stay up-to-date on menu items, food safety protocols, and customer service techniques.
- Maintain a thorough understanding of restaurant policies and procedures, ensuring that all duties are performed in compliance with company standards.
Requirements:
- Prior experience in food service or hospitality is preferred.
- Strong communication and interpersonal skills, with the ability to interact with guests and colleagues in a friendly and professional manner.
- Ability to work in a fast-paced environment and maintain a high level of energy and enthusiasm.
- Basic math skills, with the ability to handle cash and credit transactions accurately.
- Familiarity with food safety and handling protocols, with the ability to maintain a clean and organized workspace.
- Ability to provide exceptional customer service, with a focus on guest satisfaction and loyalty.
- Proficiency in sales and upselling techniques, with the ability to suggest menu items and enhance the dining experience.
- Knowledge of food service and culinary practices, with the ability to prepare and serve food and beverages safely and efficiently.
- Ability to work a variety of shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent education required.
Job Types: Full-time, Part-time
Pay: $15.08 - $25.00 per hour
Work Location: In person
Salary : $15 - $25