What are the responsibilities and job description for the Parts Associate position at Hogan Transportation?
Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.
Job Summary
Initiates services between Hogan and outside parts providers. Manages inventory levels and ensures equipment can be maintained at Hogan's standard of compliance. Communicates all pertinent details with team members regarding daily operations and organizes day-to-day functions.
Essential Duties and Responsibilities
- Purchases and receives materials to maintain appropriate inventory levels as utilization dictates.
- Prioritizes items to obtain as dictated by Shop Supervisor per unit in accordance with customer needs.
- Provides customer with accurate estimate.
- Creates, reviews, and processes all parts related purchase orders to insure consistency and accuracy.
- Evaluates vendor qualifications and compliance standards.
- Sustains Parts Department environment and safety compliance.
- Mitigates customer complaints and resolves in a professional manner.
- Monitors and maintains correspondence via phone or e-mail.
- Other duties as assigned.
Requirements
- High school diploma or GED required
- 2 years parts experience
- Strong organizational skills with great attention to detail
- Strong customer service and phone etiquette skills
- Strong communication skills, both verbal and written
- Experience in all Microsoft applications.
