Assistant Property Manager

Assistant Property Manager

ASH Management / Hoffman Homes

Job Type: Full-Time
Pay: $28.00 - $30.00 per hour
Overtime: Available based on business needs and workload
Department: Property Management / Resident Services
Reports To: Property Manager / Management

About Us

ASH Management provides property management services to Hoffman Homes, an industry leader in the Capital Region offering affordable, efficient, and customizable manufactured homes.

With more than 16 manufactured home communities, primarily located in Saratoga County, and a growing portfolio, we are seeking a motivated, organized, and customer-focused individual to join our team as an Assistant Property Manager.

This position plays an important role in supporting our communities, assisting residents and homeowners, coordinating services, and ensuring that day-to-day property management responsibilities are handled efficiently and professionally.

Position Summary

The Assistant Property Manager provides administrative, operational, and resident services support across our manufactured home communities.

This position serves as a key point of communication between residents, homeowners, prospective customers, home manufacturers, service technicians, contractors, utility providers, and management.

Responsibilities include coordinating and documenting service and warranty requests, scheduling inspections and service appointments, communicating with residents and manufacturers, maintaining accurate records, preparing documentation, coordinating parts and materials, assisting with construction and permitting requirements, and ensuring that open tasks are followed through to completion.

The ideal candidate is highly organized, detail-oriented, resourceful, and comfortable managing multiple responsibilities in a fast-paced environment where priorities may change throughout the day.

Key Responsibilities

Resident Services & Property Management Support

• Respond promptly and professionally to resident, homeowner, and prospective customer inquiries.
• Assist with day-to-day property management operations across multiple communities.
• Communicate with residents regarding service requests, scheduling, property matters, and follow-up activities.
• Maintain professional, positive relationships with residents, vendors, contractors, and team members.

Service Coordination & Work Order Management

• Receive, document, track, and coordinate maintenance and service requests.
• Schedule service appointments with technicians, contractors, and residents.
• Monitor outstanding requests and follow up to ensure timely completion.
• Maintain accurate service records and supporting documentation.

Warranty Administration & Manufacturer Coordination

• Coordinate warranty-related requests with home manufacturers and service providers.
• Prepare and maintain warranty claims, service records, and related documentation.
• Communicate with manufacturers, technicians, and homeowners regarding warranty matters.
• Track outstanding warranty items through resolution.

Parts, Materials & Inventory Coordination

• Assist with identifying, ordering, and coordinating parts and materials needed for service and warranty work.
• Communicate with suppliers and manufacturers regarding availability and delivery.
• Track materials, orders, and related documentation.

Utility & Service Provider Coordination

• Communicate with utility companies and other service providers regarding community and resident needs.
• Assist with scheduling, documentation, and follow-up related to utility services and installations.

Construction, Inspection & Permitting Support

• Assist with administrative coordination of home installations, construction-related activities, inspections, and permitting.
• Coordinate schedules and required documentation with contractors, inspectors, municipalities, and management.
• Track outstanding requirements and assist in ensuring timely completion.

Billing, Invoicing & Administrative Support

• Assist with reviewing, documenting, and processing vendor invoices.
• Prepare and track resident charges and billbacks when applicable.
• Maintain accurate billing records and supporting documentation.
• Assist management with administrative and operational reporting.

Scheduling, Record Maintenance & Task Management

• Maintain calendars, spreadsheets, electronic records, and organized digital files.
• Track open tasks, deadlines, appointments, and outstanding requests.
• Provide regular updates to management regarding ongoing matters.
• Follow up proactively to ensure that responsibilities are completed accurately and on time.

Required Skills & Qualifications

The successful candidate should possess:

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Ability to manage multiple tasks and competing priorities simultaneously.
• Strong customer service skills and a professional, courteous approach.
• Ability to communicate effectively with residents, vendors, manufacturers, contractors, and management.
• Demonstrated ability to follow through on assignments and resolve outstanding issues.
• Ability to maintain organized, accurate records and documentation.
• Proficiency with email, spreadsheets, calendars, and digital file management.
• Ability and willingness to learn new software, manufacturer systems, and property management platforms.
• Resourcefulness and the ability to research unfamiliar issues, gather information, and identify appropriate solutions.
• Ability to work independently and collaboratively while recognizing when management involvement is necessary.
• Ability to handle confidential resident, homeowner, and business information appropriately.
• Flexibility and adaptability in a work environment where priorities and schedules may change.

Preferred Experience & Technical Skills

Previous experience in one or more of the following areas is beneficial:

• Property management or residential community management.
• Customer service or resident relations.
• Construction administration or project coordination.
• Warranty administration or manufacturer coordination.
• Maintenance scheduling or service coordination.
• Administrative support involving scheduling, documentation, and vendor communications.

Experience with the following software and platforms is preferred:

• Rent Manager property management software.
• Google Workspace, including Google Drive, Google Sheets, and Google Docs.
• Microsoft Word and Excel.
• Adobe Acrobat and PDF document management.

Prior experience in manufactured housing is helpful but not required. We value candidates who are organized, dependable, eager to learn, and committed to delivering excellent customer service.

Core Performance Expectations

Success in this position is measured by the ability to:

• Maintain clear, timely, and professional communication among residents, homeowners, vendors, manufacturers, technicians, and management.
• Consistently follow through on service, warranty, construction, and administrative matters until they are resolved.
• Maintain complete, accurate, and up-to-date property and service records.
• Respond promptly and professionally to resident and customer inquiries.
• Effectively manage changing priorities without losing track of ongoing responsibilities.
• Demonstrate initiative, accountability, and a commitment to continuous improvement.

Compensation & Benefits

Pay: $28.00 - $30.00 per hour, based on qualifications and experience.

Benefits Include:

• Full-time employment with a local, established, and growing company.
• Home every night and weekend.
• Potential overtime opportunities based on business needs.
• Medical, dental, and vision insurance.
• Life insurance.
• 401(k) with employer match.
• Paid holidays.
• Paid sick time.
• Paid vacation time.
• Employee Assistance Program (EAP).

Equal Opportunity Employer

ASH Management is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind and are committed to providing a professional work environment where all employees and applicants are treated with dignity and respect.

Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Applicants of all ages and backgrounds are encouraged to apply.

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Expected hours: 40.0 per week

Education:

• High school or equivalent (Required)

Experience:

• Property management: 2 years (Preferred)

Ability to Commute:

• Ballston Spa, NY 12020 (Required)

Work Location: In person

Salary : $28 - $30