Audi Brand Specialist (Internet) - Audi Temecula

SUMMARY

Responds to Internet customer inquiries and ensures that the dealership actualizes its maximum profit potential on Internet sales.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

• Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by email, or in person.
• Communicates accurate information to prospects and customers.
• Has thorough knowledge of all dealership products and services.
• Satisfies the transportation needs of Internet generated customers.
• Directs customers to product information resources, including those available on the Internet.
• Assists customers in selecting vehicles.
• Understands the psychology of Internet customers and works with them accordingly
• Attracts internet prospects to the Dealership for proper vehicle demonstration and to complete the sale.
• Checks email frequently and responds to inquiries immediately (or at the most within 30 minutes.)
• Delivers messages intended for other departments promptly.
• Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Handles all Internet sales inquiries personally and with professionalism, tact, and correct spelling and grammar.
• Maintains an ongoing customer database to capture repeat business.
• Knows and understands the federal, state, and local laws that govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Attends product and sales training as requested by sales manager.
• Attends sales meetings.
• Maintains professional appearance and workspace.

MARGINAL DUTIES

• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Two to four years related experience and/or training or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Bilingual is a Plus

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

• State Sales License
• Valid Driver's License
• Must be insurable by Company Standards

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Activities

The chart below indicates the scope and comparative time spent performing each activity:

Lifting/Moving

The employee must occasionally lift and/or move up to 10 pounds.

Vision Abilities

Specific vision abilities required by this job include:

• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $17