Site Account Manager-VMI

Be Part of a Winning Team!

If you are committed to exceptional sales and service in VMI – joining a new business venture team to lead the flawless set-up, building, launching and executing of our VMI program inside the customer's manufacturing site, while also functioning as an Account Manager developing new HNI business opportunities with prospective customers in the surrounding market, as well as utilizing systems for communication and reporting excellence, and you have a passion for fasteners while working in the industrial space, then we are looking for you! 

At Hodell-Natco Industries (HNI), we specialize in supply chain management and vendor managed services and are growing our team and adding to our national footprint.  

Be part of a new business venture in a demanding environment where you will work independently and interact with the local customer's leadership team and front-liners, as well as communicate remotely and effectively with HNI's leadership team to actively meet VMI development, execution maintenance objectives while achieving sales initiatives in cooperation with the sales, operations, purchasing and sourcing teams.

A successful Site Account Manager is committed to exceptional customer service, proactive account management and sales, clear and frequent communication using system tools, while being proactive in an effort to create success for our customer and HNI.

This role will initially partner with the customer’s onsite team to build, launch and flawlessly lead and execute the VMI program with a new business venture outside of our current HNI footprint while expanding market position - proactively pursuing new business opportunities with prospective clients in the surrounding market.  This position will manage all VMI and sales activity for a defined site within a defined territory while partnering with HNI Sales leadership to define, grow and execute resources for expansion and success by developing new business volume.

RESPONSIBILITIES

Provide an Exceptional Customer Experience

·        Provide an Exceptional Customer Experience by having and promoting a Customer First mentality

·        Build strong relationships with our Customer to ensure set-up and service delivery standards are met/exceeded while serving as a consultative local partner to include providing expertise and developing trust and reliability at all levels of the Customer’s organization

·        Proactively seek Customer needs and translate/communicate them to our organization while coordinating the involvement of all needed company resources to ensure flawless execution at the customer’s place of business

·        Enter/ Communicate orders and quote requests in an expedient manner, to include follow-up in required timeframe

·        Expedite sales orders and work with purchasing and operations teams on inbound product requirements

·        Act as an advocate for the Customer – strive to constantly improve the buying, stocking & VMI execution experience with HNI

·        Proactively utilize regular inventory trending report to effectively manage inventory

·        Utilize SalesForce for all aspects of account management  

·       Meet or exceed annual program maintenance & execution of the VMI program while developing new business for the territory.

·       Demonstrate consultative-level knowledge of Hodell-Natco product/service offerings

·       Be willing to assist with warehouse and other support duties on behalf of the customers as opportunities arise

REQUIRED SKILLS & ABILITIES

• Solid time management and organizational skills
• Commitment to detail, accuracy, quality, and continuous improvement
• Excellent verbal and written respectful communication skills
• Outstanding listening, problem solving and people skills
• Working knowledge of Microsoft Office with solid Excel skills
• Ability to learn, navigate and work with ERP/MRP systems – SalesForce & P21 experience a plus
• Ability to analyze information, identify issues and seek assistance to resolve situations
• Ability to travel in the Denver area to develop new business prospective customers places of business

EDUCATION & EXPERIENCE

• HS Diploma/GED required, Associates or bachelor’s degree in a related field preferred - equivalent work experience considered
• Minimum of 3 year related work experience in a customer facing/ sales position
• Prior account management experience a plus
• Working knowledge of Microsoft Office with ability to use Excel for data analysis and reporting
• Industrial, manufacturing or distribution experience a plus
• Outstanding communication and interpersonal skills
• Superior time management skills

PHYSICAL REQUIREMENTS

• Commitment to a drug free workplace - includes screening for THC & participation in random testing program
• Clear 7-year criminal history and DMV
• Prolonged periods sitting at desk and working on computer; using a phone
• Manual dexterity with the ability to learn to read specification documents
• Office setting with exposure to a warehouse environment
• Ability to occasionally lift 25-50 lb boxed materials
• Utilize personal vehicle for new business development in the surrounding area -must possess a valid driver’s license, clean driving record and reliable personal vehicle with compliant insurance coverage

Work Location: Longmont, CO facility and travel within the Denver area 20-40% of the time. 

Job Type: Full-time; Salary commensurate with experience plus incentive.

Benefits:

• 401(k) with match
• Medical, Dental and Vision insurance with additional health and welfare benefits
• Paid time off
• Professional development assistance
• Employee Referral program

Salary : $65,000 - $85,000