What are the responsibilities and job description for the Member Advocate I : Hoag Clinic Engagement Service - Full Time - 08HR - Redhill Business Center position at Hoag Health System?
Job Description
We are seeking a compassionate, professional, and detail-oriented Contact Center Member Advocate / Customer Service Representative to join our dynamic healthcare team. This role involves providing exceptional customer service to our members by scheduling appointments, answering inquiries, and addressing concerns. The ideal candidate will have a strong ability to communicate effectively, manage multiple tasks, and maintain a positive, supportive attitude while delivering outstanding service in a healthcare environment.
Responsibilities
Primary Duties and Responsibilities
For Revenue Cycle: CPS Specialist
Qualifications
Education and Experience
N/A
License Preferred
N/A
Certifications Required
N/A
Certifications Preferred
N/A
About Us
Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.
For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.
Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.
Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.
To learn more about Hoag’s awards and accreditations, https://www.hoag.org/about-hoag/awards-accreditations/ .
Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.
We are seeking a compassionate, professional, and detail-oriented Contact Center Member Advocate / Customer Service Representative to join our dynamic healthcare team. This role involves providing exceptional customer service to our members by scheduling appointments, answering inquiries, and addressing concerns. The ideal candidate will have a strong ability to communicate effectively, manage multiple tasks, and maintain a positive, supportive attitude while delivering outstanding service in a healthcare environment.
Responsibilities
Primary Duties and Responsibilities
- The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments.
- Triages phone calls as necessary.
- May conduct patient/member pre-certification to ensure coverage for appointments and medical care.
- With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.
For Revenue Cycle: CPS Specialist
Qualifications
Education and Experience
- High School Diploma or equivalent
- 1-3 years of customer service experience
N/A
License Preferred
N/A
Certifications Required
N/A
Certifications Preferred
N/A
About Us
Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.
For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.
Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.
Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.
To learn more about Hoag’s awards and accreditations, https://www.hoag.org/about-hoag/awards-accreditations/ .
Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.