What are the responsibilities and job description for the GUEST SERVICE REPRESENTATIVE position at Ho-Chunk Nation?
Location: HCG BLACK RIVER FALLS
Department: HCG-BRF Rooms
Summary:
POSITION OVERVIEW
The Guest Service Representative will be responsible for answering and directing incoming facility and guest phone calls, making guest reservations, registering and checking out guests, addressing all manners of inquiry and requests for personalized service, all of which ultimately enhances every interaction for our guests and employees; customer service is our top priority for both internal and external guests.
MINIMUM QUALIFICATIONS
EDUCATION:
1. High school graduate or equivalent.
ESSENTIAL:
1. All casino employees will be subject to the Criminal and Background restrictions of the
Ho-Chunk Nation.
2. Must have valid driver's license, dependable transportation, and proper insurance.
EXPERIENCE:
1. One (1) year of customer service experience preferred.
2. Minimum of three (3) months of cash handling experience preferred.
3. Previous experience with a Hotel Property Management System preferred.
Department: HCG-BRF Rooms
Summary:
POSITION OVERVIEW
The Guest Service Representative will be responsible for answering and directing incoming facility and guest phone calls, making guest reservations, registering and checking out guests, addressing all manners of inquiry and requests for personalized service, all of which ultimately enhances every interaction for our guests and employees; customer service is our top priority for both internal and external guests.
MINIMUM QUALIFICATIONS
EDUCATION:
1. High school graduate or equivalent.
ESSENTIAL:
1. All casino employees will be subject to the Criminal and Background restrictions of the
Ho-Chunk Nation.
2. Must have valid driver's license, dependable transportation, and proper insurance.
EXPERIENCE:
1. One (1) year of customer service experience preferred.
2. Minimum of three (3) months of cash handling experience preferred.
3. Previous experience with a Hotel Property Management System preferred.
Salary : $17