What are the responsibilities and job description for the Slot Attendant (Swing Shift) - Lincoln position at Ho-Chunk, Inc.?
Slot Attendant
WarHorse Gaming, a division of Ho-Chunk, Inc.
Location: WarHorse Gaming Lincoln
Job Type: Full-time | Early Swing (2nd shift); varies based on business needs, including evenings, weekends, and holidays
Compensation & Benefits
Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.
WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.
Our Work Is Guided By Our Core NATIVE Values
The Slot Attendant is responsible for delivering outstanding guest service by promptly responding to guest needs on the gaming floor. This role assists with slot machine operations, including hand-paid jackpots, ticket voucher replenishment, and minor machine repairs, while maintaining a professional and friendly presence that supports an exceptional guest experience.
Key Responsibilities
Required
This is a full-time position. Team members must be available to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on property business needs.
Drug-Free Workplace
WarHorse Gaming is a Drug-Free Workplace. All new hires must successfully complete a pre-employment drug screening. Employees may also be subject to random drug screenings during their employment.
Why Join This Team?
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
Travel Requirements
Travel is not required for this position.
Work Hours
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
Certification Requirements
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Yes. Ability to secure and maintain NE Gaming License.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
WarHorse Gaming, a division of Ho-Chunk, Inc.
Location: WarHorse Gaming Lincoln
Job Type: Full-time | Early Swing (2nd shift); varies based on business needs, including evenings, weekends, and holidays
Compensation & Benefits
- Salary Range: $15.00/hr, plus tips
- Federal Employees Medical Coverage
- Full Insurance Coverage offerings
- 401K with Day 1 Vesting & Company Match
- Quarterly Incentive Program
- Vacation, Holiday & Sick Days
- Discounted Meal Program
Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.
WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.
Our Work Is Guided By Our Core NATIVE Values
- Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.
- Accountable – To always do what’s right.
- Team-Focused – For inclusive progress.
- Innovative – In creating solutions.
- Visionary – In our purpose and direction.
- Excellence – Through learning and performance.
The Slot Attendant is responsible for delivering outstanding guest service by promptly responding to guest needs on the gaming floor. This role assists with slot machine operations, including hand-paid jackpots, ticket voucher replenishment, and minor machine repairs, while maintaining a professional and friendly presence that supports an exceptional guest experience.
Key Responsibilities
- Maintain a visible presence on the gaming floor, proactively assisting guests with slot machines and service needs.
- Provide courteous, professional, and empathetic responses to guest questions and concerns, ensuring timely resolution.
- Explain game combinations, payouts, and jackpots to guests.
- Reset slot machines as required.
- Complete manual jackpot payouts and act as a signatory on hand-paid jackpots per internal controls and SOPs.
- Refill ticket printers with voucher paper and perform minor machine repairs.
- Maintain secure handling of keys, radios, and company-issued devices.
- Create player accounts and print club cards.
- Assist guests in ordering beverages.
- Support a professional work environment with supervisors and colleagues.
- Attend required training meetings and assist with projects or training of new team members as directed.
- Adhere to all company, departmental, and regulatory guidelines, including compulsive gambling regulations and restrictions on service to minors or intoxicated persons.
- Maintain flexibility in scheduling based on business needs.
- Perform other duties as assigned.
Required
- Must be 21 years of age or older.
- High school diploma, GED, or equivalent work experience.
- Previous customer service experience.
- Strong organizational skills, attention to detail, and problem-solving abilities.
- Proficiency with Microsoft Office Suite; experience with slot systems a plus.
- Ability to interact with mobile devices and touchscreen technology.
- One (1) year of experience in gaming or hospitality.
- Experience with smartphones or tablet applications.
- Frequent standing and walking on the casino floor.
- Ability to lift up to 50 lbs.
- Exposure to secondhand smoke, loud noise, and standard casino conditions.
- Requires agility, coordination, balance, and fine motor skills for machine resets, paperwork, and guest interactions.
- Prolonged periods of guest communication, both verbal and written.
This is a full-time position. Team members must be available to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on property business needs.
Drug-Free Workplace
WarHorse Gaming is a Drug-Free Workplace. All new hires must successfully complete a pre-employment drug screening. Employees may also be subject to random drug screenings during their employment.
Why Join This Team?
- A mission-driven culture dedicated to economic advancement and community impact
- Guided by strong NATIVE values and tribal-owned purpose
- Career stability and opportunities across diverse industries
- A collaborative work environment that encourages innovation and professional growth
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
Travel Requirements
Travel is not required for this position.
Work Hours
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
Certification Requirements
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Yes. Ability to secure and maintain NE Gaming License.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $15