What are the responsibilities and job description for the Patient Coordinator/Office Assistant, Holistic Medical Office position at HNM, New Paltz?
ABOUT US
Our office is a warm, patient-centered practice in New Paltz, NY. We believe that the small human connections made in our office are a vital part of every patient's healing journey. We're looking for a caring, organized, and energetic individual to be the welcoming face of our practice.
SCHEDULE
- Wednesday: 9:15 AM – 6:30 PM
- Friday: 9:15 AM – 6:30 PM
- Saturday: 9:15 AM – 3:30 PM
WHO WE'RE LOOKING FOR
- Warm, empathetic, enthusiastic person who genuinely enjoys connecting with people.
- Experience in a medical, wellness, customer-facing office, or experience in sales or hospitality is a plus, but not required
SPECIFIC RESPONSIBILITIES
Patient Relations
- Greet every patient by name with a smile from the moment they arrive
- Create a safe, supportive atmosphere through genuine warmth and conversation
- Communicate wait times clearly and keep the daily schedule flowing smoothly
- Escort patients to the appropriate treatment room when ready
Office Opening & Setup
- Open treatment rooms and waiting area each morning
- Prepare treatment tables and ensure rooms are stocked and tidy
- Check and maintain bathroom supplies throughout the day
Patient Charts & HIPAA Compliance
- Pull all patient charts for the day and organize them in proper order
- Refile charts alphabetically at the end of each work day
- Handle all patient information in strict accordance with HIPAA privacy guidelines
Scheduling
- Schedule follow-up appointments
- Maintain a waiting list to fill cancellations and reschedules
- Monitor office email and phone messages and respond to requests promptly
Supplement Inventory
- Replenish supplements in treatment rooms daily
Track inventory and alert the doctor when reorders are needed
- Organized and detail-oriented with strong follow-through
- Proactive communicator — keeps the doctor and patients informed
- Able to handle a busy office with calm and positivity
- Trustworthy and respectful of patient confidentiality
Pay: From $21.00 per hour
Benefits:
- Employee discount
- Wellness program
Work Location: In person
Salary : $21