What are the responsibilities and job description for the Call Center Service Banker position at HNB National Bank?
Summary: Responsible for responding to inbound inquiries and requests; provides requested customer service information and utilizes opportunities to cross sell additional products and services; conducts research and resolves the customer’s retail banking problems.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Telephone Customer Service Support
- Traveler Notification
- CIP Verification
- ODP Letter Processing
- Cashier Check Verification
- Debit Card Transaction Research and Support
- Internet Banking Resets
- Debit Card Disputes
- Teller Backup
Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.