What are the responsibilities and job description for the Front Desk Night Audit position at HMS Hotel of Richburg LLC?
Hotel front desk daily duties typically include:
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Guest Check-In & Check-Out: Registering guests, issuing room keys, and processing departures.
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Reservations Management: Handling bookings, cancellations, and updates in the system.
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Customer Service: Answering questions, providing information about hotel services and local attractions.
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Handling Payments: Processing room charges, deposits, and resolving billing inquiries.
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Phone & Communication: Answering calls, taking messages, and coordinating with other departments (housekeeping, maintenance).
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Problem Resolution: Addressing guest concerns and escalating issues when necessary.
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Maintaining Records: Updating guest information and ensuring accurate documentation