Supplier Quality Engineer II

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

The Supplier Quality Engineer II is responsible for ensuring that externally sourced components, materials, and assemblies meet all applicable quality, regulatory, and performance requirements. This role serves as a technical resource to both internal stakeholders and the supplier base, supporting the development, qualification, and ongoing performance of suppliers. Key responsibilities include monitoring supplier quality metrics, leading root-cause and corrective action activities, managing non-conformances, conducting supplier audits, and supporting First Article Inspections (FAIs) and supplier qualification processes. The Supplier Quality Engineer II contributes to continuous improvement initiatives, supports new product introduction (NPI) programs, and provides guidance to suppliers on quality expectations, standards, and corrective action methodologies. The position requires strong analytical capability, effective communication skills, and the ability to work independently while collaborating across cross-functional teams to ensure a robust and reliable supply base.

Primary Responsibilities

What you will do in the position:

• Collect and analyze supplier quality performance data to identify trends and drive supply‑chain process improvements.
• Maintain and update supplier quality scorecards.
• Coordinate Supplier Quality improvement work sessions with suppliers.
• Perform or lead root‑cause investigations for purchased component or product quality issues, ensuring containment, corrective action implementation, and final resolution.
• Monitor NCR performance by commodity and supplier; drive improvement and corrective action plans to address component failures.
• Actively participate in MRB sessions, ensuring timely investigations and adherence to metrics.
• Coordinate and execute quarantine, purge, and screening processes.
• Maintain non‑conformities inventory within target by ensuring timely and accurate material disposition.
• Execute the Supplier Qualification process.
• Plan, coordinate, and conduct supplier audits, including issuing audit reports, tracking improvement plans, and verifying effectiveness of corrective actions.
• Support component approval and qualification activities, including First Article Inspections (FAI), and communicate improvement opportunities to suppliers.
• Maintain documentation of improvement plans in ERP, PLM, and HME action‑tracking systems.
• Maintain the inspection and sampling plans updated for incoming inspection.
• Ensures that Quality requirements are communicated, understand supplier capabilities and managing exceptions/risks effectively.
  
  

Secondary Responsibilities

• Support NPI (New Product/Process Introduction) initiatives as needed.
• Participate in Design Review meetings to remain informed on design changes and their impact on supplier quality.
• Contribute to the development and coordination of the supplier audit / visit program.
• Support supplier development programs and continuous improvement initiatives.
• Maintain strong cross-functional collaboration with Engineering, Supply Chain, Commodity Management, and Project Management teams.
• Communicate and train suppliers on corrective action processes and quality tools/techniques.
• Recommend suppliers for qualification or disqualification based on quality performance.
• Support the ISO 9001 internal audit program.
• Assist with special projects as assigned by Quality Assurance Management.
  
  

What You Will Need To Succeed

• Required qualifications
• Excellent verbal communication, presentation, and organizational skills.
• Advanced proficiency in Microsoft Office applications, including Access, Excel, Word, and Visio.
• Strong interpersonal skills with the ability to work effectively in cross‑functional teams.
• Hands‑on experience implementing Core Quality Tools: APQP, PPAP, FMEA, MSA, and SPC.
• Experience serving as a Lead Auditor.
• Proven analytical and problem‑solving skills.
• Familiarity with destructive and non‑destructive inspection/test methods and related equipment.
• ISO 9001:2008 Lead Auditor certification or equivalent auditing experience.
• Experience interpreting ANSI GD&T standards.
• Advanced knowledge of sampling methodologies including ANSI Z1.4 and MIL‑STD‑105.
• Familiarity with IPC‑A‑610 and IPC‑A‑620 workmanship standards.
• Preferred qualifications
• ASQ certifications: CQM, CQE, or CQA.
• Lead Auditor certification (ISO or equivalent).
• Knowledge of regulatory requirements including UL and CE standards.
• Certification in IPC‑A‑610 or IPC‑A‑620.
• Lean Six Sigma Green Belt or Black Belt certification.
• Experience
• 2 years of relevant experience in Supplier Quality, Quality Engineering, or related technical field.
• Education
• Bachelor’s degree (BA or BS required) in Engineering, Quality, or a related technical discipline.
• Travel
• Ability to travel 20–30% domestically and internationally as required.
  

The posted pay range, $75,200-$100,300, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.