What are the responsibilities and job description for the Desktop Support Specialist II position at HME?
HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!
We are currently recruiting for a Desktop Support Specialist II.
What You Will Do In The Position
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to use hands to handle or manipulate objects. The employee is regularly required to talk or hear, stand, walk, sit, work with computer and office equipment, machinery, or electrical tools, and reach with hands and arms. The employee is occasionally required to climb or balance, and stoop, kneel, crouch, or crawl.
Position requires frequent contact outside the department or company and the noise level in the work environment is usually quiet to moderate with occasional loud noise. The employee occasionally works near moving mechanical parts, works in high, precarious places, is exposed to fumes and/or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and is regularly at risk of electric shock.
We are currently recruiting for a Desktop Support Specialist II.
What You Will Do In The Position
- Troubleshooting
- Troubleshoots hardware, software, and operating system problems.
- Restores service and or corrects core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends system modifications to reduce user problems.
- Runs system utilities as preventative maintenance and to optimize performance.
- Installation and Configuration
- Installs software and hardware on workstations.
- Configures and connects Windows/Intel workstations to the network.
- Installs desktop software.
- Installs peripheral devices such as printer, scanners, etc.
- Resolves questions related, but not limited to, antivirus, MS Office Suite, and email software.
- User Account Administration
- Create, Modify and Maintain User accounts
- Manage User Permissions
- Manage Folder Permissions
- Assist with password resets and lockouts
- Assign licenses in MS O365
- Qualifications
- Advance desktop knowledge in Windows, hardware and software.
- O/S knowledge in maintaining logins and security both desktop and Active Directory.
- Knowledge and ability to perform file back-up, restoration, and copying.
- Knowledge and ability to perform printer configuration.
- Strong troubleshooting skills.
- Telecom experience (Mitel preferred).
- Communication skills for effective interaction with users.
- Ability to manage Active Directory, DHCP, DNS, and other server-based applications assigned.
- Demonstrated basic project management skills e.g. project certification.
- Experience
- 2 years Related Field
- Education
- Technical School or Certificate - Preferred
- Travel: 0%
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to use hands to handle or manipulate objects. The employee is regularly required to talk or hear, stand, walk, sit, work with computer and office equipment, machinery, or electrical tools, and reach with hands and arms. The employee is occasionally required to climb or balance, and stoop, kneel, crouch, or crawl.
Position requires frequent contact outside the department or company and the noise level in the work environment is usually quiet to moderate with occasional loud noise. The employee occasionally works near moving mechanical parts, works in high, precarious places, is exposed to fumes and/or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and is regularly at risk of electric shock.
Salary : $24 - $32
