Service Writer / Warranty Clerk

Description

Position Summary

The Service Writer / Warranty Clerk serves as the communication link between customers, technicians, and management to help ensure all service work is completed accurately, efficiently, and with a high level of customer satisfaction. This position supports the daily operations of the service department through scheduling, repair order management, warranty administration, customer communication, and administrative support.

Key Responsibilities

Customer & Service Coordination

• Communicate repair needs, timelines, and updates with customers.
• Schedule technicians for field and shop work based on workload and priority.
• Maintain and manage digital service schedules and appointments.
• Assist customers with billing questions and open service accounts as needed.
  
  

Work Orders & Documentation

• Open, review, update, and close repair orders accurately and efficiently.
• Complete and maintain service paperwork for billing, warranty, and reporting purposes.
• Assist with warranty claim submissions and supporting documentation.
• Monitor technician time entries and ensure labor is properly documented and billed.
• Help maintain accurate records within service software systems.
  
  

Department & Administrative Support

• Coordinate with the parts department regarding parts orders and repair needs.
• Prepare and code statements for accounting purposes.
• Assist with service department administrative functions and reporting.
• Support additional operational tasks as assigned by management.
  
  

Compensation & Benefits

• Competitive hourly rate based on experience.
• Comprehensive benefits package, including:
• 401(k) with company match
• Paid time off (PTO)
• Health, dental, and vision insurance
• Opportunities for growth, training, and advancement within the company.
  

Schedule

• Monday to Friday (full-time)
• Occasional Saturdays and overtime as needed based on workload and customer needs
  
  

Hlavinka Equipment Company is proud to be an Equal Opportunity Employer.

Requirements

• Previous customer service, administrative, or office experience.
• Strong communication and organizational skills.
• Dependable work history and professional references.
• Computer proficiency and comfort learning service software systems.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
  
  

Preferred

• Experience in agricultural, construction, automotive, or heavy equipment industries.
• Basic mechanical or agricultural knowledge.
• Previous warranty administration experience.
• Experience managing schedules or coordinating service work.