What are the responsibilities and job description for the Mercedes Benz Warranty Administrator position at Ed Hicks Imports, Ltd.?
Process warranty claims for Mercedes Benz and third party warranty companies with a focus on timely submission, accurate submission and reconciliation of payments received.
The Warranty Administrator serves a critical role in accurately processing and submitting warranty claims to manufacturer's specifications.
Responsibilities
- Coding of warranty repairs on service repair orders
- Daily submission of properly coded warranty claims information to Mercedes Benz
- Daily reconciliation of warranty payments received overnight from Mercedes Benz
- Daily tracking of outstanding warranty claims
- Daily tracking of suspended claims and management of the warranty claim to address reasons for suspension
- Communicate with Mercedes Benz representatives for assistance as needed to complete processing of warranty claims
- Monthly tracking of first time paid % and total paid % from Mercedes Benz's warranty composite report
- Regular meetings with service and parts management to review warranty claims performance
- Work with accounting department to research any variances in claims amount submitted and claims amount paid
- Work with dispatcher and cashiers to efficiently process all open repair orders which include warranty repairs
- Other tasks assigned by the Service Director
Qualifications
- Attention to detail
- Ability to work across department lines within the organization for highest efficiency in processing of warranty claims
- Diligence in researching suspended claims and correcting as needed for payment
- Enjoys a high-paced volume of warranty claims and the satisfaction from completing the warranty claim process
- Enjoys working directly with a team of employees to deliver an exceptional customer experience!