Plumbing Operations Manager

About the Role 

The Plumbing Operations Manager is responsible for driving results through the day-to-day management of service and support teams across one or multiple trades. Working closely with the General Manager, you will optimize field performance through hands-on coaching and a relentless focus on quality, efficiency, and customer outcomes. 

 Who You Are  

You are a clear communicator who puts employees and partners first, a creative problem-solver who doesn't let things linger, and someone who moves fast without cutting corners. Above all, you hold yourself to a higher standard: in your work, your judgment, and how you treat people.  

Plumbing Operations Manager Key Responsibilities 

• Field Operations: Monitor and implement processes aligned with company objectives to support daily operations across the plumbing service line. Ensure technician skills match scheduled tasks and that quality standards are consistently met. 
• Performance Management: Conduct weekly KPI reviews to track team progress against monthly goals. Hold staff accountable for delivering value to customers and identify areas where material and labor management can be improved. 
• Technician Development: Lead regular training and coaching sessions covering dispatching strategies, sales practices, new products, manufacturer training, customer objection handling, and safety. Work with service supervisors to evaluate and develop technician skill levels. 
• Recruiting & Retention: Attract, recruit, and retain top field talent in the region. Own the full hiring process for technicians including interviews, selection, and onboarding. 
• Materials & Logistics: Be heavily involved in the successful setup and operation of the warehouse. Order materials and supplies for projects and truck restocking. Confirm receipt of materials prior to scheduling and dispatching staff to customer jobs. 
• Cross-functional Collaboration: Work closely with the call center, dispatch, and sales teams to maximize job and labor capacity across the business. 

Plumbing Operations Manager Qualifications 

• 5 years of successful management experience, with related operational experience in the trades 
• Prior experience in residential HVAC, plumbing, and/or electrical services 
• Demonstrated success building and developing a team of field technicians 
• Effective coaching a technician one-on-one and presenting to leadership 
• Proficient with smartphones, tablets, and Microsoft Office; ability to learn new service software (e.g., ServiceTitan) 
• Active in the community with a track record of identifying local talent and business opportunities 

 The 5 Big Things — What Success Looks Like 

• The team performs: Success means technicians are hitting their individual KPIs consistently. Revenue per job, conversion rates, and quality scores are trending in the right direction month over month. 
• You develop people, not just manage them: Success is a technician team that is visibly better six months after you arrived: stronger on the truck, stronger with customers, and more confident in their craft. 
• Customers feel the difference: Success means customer satisfaction scores are consistently high and trending up. The technicians you develop show up on time, communicate clearly, and leave every job better than they found it. 
• Nothing falls through the cracks operationally: Success means materials are ordered, jobs are dispatched correctly, and the call center and field teams are operating in sync. No missed jobs, no wasted runs, no surprises. 
• The GM trusts your judgment: Success is a General Manager who delegates field operations to you with confidence, because you've shown the discipline, follow-through, and leadership presence that earns that trust.  

What Onboarding Looks Like 

In your first 30 days, you will learn the business: shadowing dispatchers, riding along with technicians, and building relationships with your service supervisors and call center team. By day 60, you will be running your weekly KPI cadence independently, have identified your top coaching priorities across the technician team, and be actively recruiting to fill any open roles. By day 90, you are fully in the seat, owning field performance, driving accountability to monthly goals, and operating as a trusted partner to the General Manager. 

About Legacy Service Partners 

Legacy Service Partners (LSP) is a national leader in residential HVAC, plumbing, and electrical services. Since 2021, we've partnered with over 30 local brands across 16 states and we're growing fast. We exist to serve our partners and fuel their success: providing the resources, infrastructure, and expertise that help local brands better serve their employees, customers, and communities. 

We operate at the speed of a startup with the backing of an institutional investor. Our culture is built on three values we live every day: We Win Together, Today Not Tomorrow, Performance Not Politics. That means performance pay tied directly to results, real benefits you'll actually use including fully employer-paid medical, dental, and vision options, a 401(k) with company match, and continuous investment in your growth through training and education stipends. 

If you want to do meaningful work at scale, you’ve found the right place. 

Legacy Service Partners is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.