Inside Sales Representative

Hiwin Corporation is the leader in the innovation and manufacturing of motion control and mechatronic system technology. We are one of the largest producers in the world of linear motion components such as: linear guideways, ballscrews, linear motors and stages.

We are currently seeking a Inside Sales Representative to join our fast paced, diverse, and safety centric team.

Job Duties & Responsibilities

• Actively researches potential leads from business directories, web searches, or digital resources (i.e. HubSpot, etc.), makes multiple calls to potential customers, sends communication, and makes contact;
• Collaborates with Sales team to identify new sales opportunities;
• Performs focused cold calling;
• Manages leads (trade show, marketing, et al) and escalate if necessary;
• Manages inbound leads (from digital campaigns, tradeshows, E-commerce, etc.) by pre-qualifying them based on appropriateness and financial soundness. If warranted, directs the lead to appropriate area or manages as directed;
• Continuously follows through with presenting and delivering information to potential customers, answering questions with follow-up calls;
• Accountable for sales growth for accounts that they manage/own;
• Builds relationships by understanding customer needs (before they do) and offering solutions and support;
• Provides quotations of products requested, works with Engineering to offer cross-sell and up sell options;
• Creates and maintains an accurate and up to date list/profile/database of prospect and current customers (e.g. ERP, CRM);
• Maintains purposeful continuous communication with accounts, including but not limited to, asking for the order, asking for new projects to quote or spec, asking for extended contacts;
• Manages new and select existing accounts and distributors. Account ownership: (convert to “owned” account at first sale);
• Supports large accounts (as part of a house account strategy) and shares accountability for sales growth;
• Proactively responds to RFQ’s and product questions. Manages complaints professionally – escalate if necessary to appropriate department;
• Responds to inquiries on orders and invoices if a customer contacts them directly, otherwise, calls go to call center;
• Organizes and leads product presentations, remote “lunch and learns”, to grow business at existing accounts, and new product roll outs;
• Continuous communication with accounts, including but not limited to, follow up on previous RFQ, project conversations, and provide updates on orders;
• Supports the ecommerce platform, i.e. validating orders, contacting customers, etc.;
• Provides support to accounts owned by outside Sales team.
  
  

Job Qualifications

Education & Experience

• Bachelor’s Degree required, in Marketing, Engineering, or Business Administration, preferred;
• At least 3 years of manufacturing industry sales experience required, linear motion control experience required;
• Previous experience in outbound call center, inside sales experience, or related sales experience preferred;
• Experience working with Hubspot and/or Infor preferred;
• Experience with the sales process from initiation to close.
  
  

Knowledge, Skills, And Abilities

• Excellent written and verbal communication skills;
• Comfortable making focused cold calls, follow up calls and talking to potential new customers all day;
• Ability to read and understand blueprints and/or engineering drawings, preferred;
• Working knowledge of manufacturing industries required, with working knowledge of automation industries preferred;
• Persuasive and goal-oriented with an energetic and friendly demeanor;
• Self-motivated and self-directed, and able to work independently or as an active member of a team.
• Able to multitask, prioritize, and manage time efficiently;
• Tenacity to handle rejection and continue with a positive attitude when reaching out to the next customer.
  
  

**Hiwin Team Member Benefits**

• Hiwin pays 100% of the premium for Employee level Medical Insurance
• HSA or FSA available based on insurance elections
• Short-Term and Long-Term Disability 100% covered
• $50,000 of life insurance policy 100% covered
• Paid Vacation Time
• Paid PTO (Paid Time Off)
• Paid Holidays
• Retirement planning (401k and Roth 401k options)
• Education Reimbursements