Clinic Support Assistant

Job Summary

Hiwet Clinic Primary Care is seeking a dependable, organized, and patient-focused Clinic Support Assistant to help maintain efficient daily clinic operations and provide a welcoming experience for patients. The ideal candidate will support front-desk activities, assist with patient registration and appointment coordination, maintain accurate records, and help keep the clinic environment clean, organized, and well stocked. This role requires strong communication skills, attention to detail, professionalism, and the ability to work collaboratively with healthcare providers and administrative staff.

Responsibilities

• Welcome patients and visitors courteously and direct them to the appropriate staff or department.
• Assist with patient registration, check-in, and check-out procedures.
• Schedule, confirm, and update appointments according to clinic procedures.
• Answer telephone calls, respond to general inquiries, and direct messages to the appropriate team members.
• Maintain and organize patient records, forms, correspondence, and administrative documents.
• Assist with verifying patient information and ensuring required paperwork is completed accurately.
• Support healthcare professionals with routine non-clinical administrative tasks.
• Prepare examination rooms and patient areas for appointments when required.
• Help maintain a clean, organized, and welcoming reception and waiting area.
• Monitor office supplies and notify supervisors when additional materials are needed.
• Assist with appointment reminders, referrals, and follow-up communications as assigned.
• Communicate professionally with patients, family members, healthcare providers, and coworkers.
• Protect patient privacy and maintain confidentiality in accordance with clinic policies and applicable regulations.
• Follow workplace safety, hygiene, and infection prevention procedures relevant to assigned duties.
• Refer medical questions and urgent clinical concerns to qualified healthcare professionals.
• Assist with filing, data entry, and other administrative duties as directed by clinic management.

Requirements and Qualifications

• High school diploma or equivalent; additional healthcare administration training is an advantage.
• Previous experience in a clinic, medical office, reception, or customer service role is preferred but not required.
• Strong verbal and written communication skills.
• Good organizational, multitasking, and time-management abilities.
• Basic computer skills and willingness to learn clinic scheduling and record-management systems.
• Strong attention to detail when handling documents and patient information.
• Friendly, professional, and patient-centered attitude.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Dependable, punctual, and able to work effectively as part of a team.
• Ability to remain calm and organized in a busy healthcare environment.
• Willingness to learn clinic procedures and follow established policies.

Work Environment

The Clinic Support Assistant works in a professional primary care setting and collaborates with healthcare providers, clinical staff, and administrative personnel. The position focuses on patient support, scheduling, documentation, office organization, and general clinic operations. All responsibilities must be performed according to clinic policies, patient privacy requirements, and applicable regulations.

What We Offer

• A professional and supportive work environment.
• On-the-job training and guidance.
• Opportunities to develop healthcare administration and patient service skills.
• Experience supporting daily primary care clinic operations.
• Potential opportunities for professional growth based on qualifications, performance, and business needs.

How to Apply

Interested candidates are encouraged to submit an application outlining their relevant experience, administrative skills, and availability. We welcome motivated and dependable individuals who are committed to supporting patients and helping maintain efficient clinic operations at Hiwet Clinic Primary Care.

Pay: $20.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Work Location: In person

Salary : $20 - $24