Customer Advisor with German and Italian

Location: Krakow, Lesser Poland, Poland Job ID: R0136118 Date Posted: 2026-07-15 Company Name: HITACHI ENERGY SERVICES SP. Z O.O. Profession (Job Category): Communications & Corporate Affairs Job Schedule: Full time Remote: No Job Description: (empty) The opportunity Join Hitachi Energy and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy. We are an international pioneering technology leader that is writing the future of world’s most asset intensive industries such as energy, utilities and mining solving their biggest challenges, from plant level, regional network scale, to global fleet-wide operations. At Power Grids Technology Center, it’s the people that matter most - to us and our customers. Which is why we’re always looking to add more talent to our team. To strengthen our customer support team, we are looking for a Multilingual Customer Connect Agent. As a significant part of our customer base comes from German-speaking countries and other European markets, we are looking for candidates with strong German skills combined with Italian. Your language skills will enable you to deliver high-quality support and ensure smooth and positive customer experience across different regions. You will work in a collaborative, international environment with strong team spirit and focus on development. How you’ll make an impact   Handling incoming inquiries via e-mails, chat, web-, telephone and other possible channels efficiently with confidence and professionalism (approximately 90% of inquiries are via e-mail) Be a customer advocate for timely response to issues and for problem resolution and escalation during the whole inquiry life cycle Able to multitask and maintain an organized work environment Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business Collaborate with other departments and keep a positive relation with them Participating in process improvement and quality initiatives, contributing ideas and supporting implementation of better ways of working Your background Multilingual proficiency: German Italian Good command of English language Additional lingual proficiency would be a big plus High focus on customers and their needs Proactive, solution-oriented mindset with flexibility and creativity Ability to apply structured and methodic work style during increased pressure to act Onboarding and Training about Hitachi Energy portfolio will be provided. Some knowledge of Power Grids products and systems would be beneficial Ability to act solution oriented and to variate different approaches, be flexible and creative team player More about us   At Hitachi Energy, we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace, competitive rewards, and opportunities for professional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives. Our benefits offering for this role generally includes: •Private medical care and life insurance •Access to fitness and wellness programs •Access to benefits platform with discounts and perks •Employee Capital Plans (PPK) •Equipment for working from home or allowances for setting up a workplace at home •Spectacles and contact lenses allowance •Company events and team‑building activities •Psychological support program •Free parking available Add if applicable: additional benefits may apply depending on the role, grade, and business requirements. You will receive more specific information during the recruitment process. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.