Maintenance Service Technician I

Location: (HPES) UWH – University of Wisconsin Hospital, Madison, WI Job ID: R0111035 Date Posted: 2025-10-28 Company Name: HITACHI AMERICA, LTD. Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No Job Description: Maintenance Service Technician I Company: Hitachi Particle Engineering and Services, Inc. Division: Particle Therapy Division (PTD) Location: Madison, WI Status: Temp to hire, Full-Time Shifts: 9-hour shifts (1 hour lunch), weekday & Saturday Summary: Hitachi Particle Engineering and Services, Inc. is looking for an experienced Maintenance Service Technician I to provide service and maintenance for the Proton Beam Therapy (PBT) System, which is used for treating cancer at The University of Wisconsin Hospitals and Clinics, in Madison, and the associated support systems as assigned. The Maintenance Service Technician I will be responsible for preventative and corrective maintenances as well as troubleshooting. Maintenance Service Technician I will work as part of the team to ensure compliance of technical and mechanical programs such as; worker safety, spare parts program, tool management, equipment tagging, facility procedure compliance, administrative procedure compliance, office equipment and systems by following all necessary procedures, protocols and guidelines. Responsibilities Monitor and positively affect operational performance of PBT system and patient experience. Respond to calls for service support within a reasonable amount of time Interface with customers to ensure maximum customer satisfaction Perform all Preventative/Corrective maintenance tasks and corresponding paperwork (PM, CM and Work order) in detailed and organized fashion. Work with team members to schedule preventive maintenances work to minimize part costs and maximize effectiveness Troubleshooting and problem solving complex PBT system issue to maximize system up-time under the Managers, Engineers, and Sr. Maintenance Service Technician direction. Pack and unpack large cardboard boxes and/or wooden crates, perform inspect and test Incoming/outgoing materials and participate in shipment preparations. Transport packages, wooden crates, gas cylinders to and from the loading dock and warehouse Documentation for inventory control of the necessary supplies and parts. Work in compliance with all regulatory standards including but not limited to HIPPA, EH&S, FDA, OSHA Radiation Safety, applicable laws, and internal policies and interpretations of the above as required Safely work in areas with high voltage and utilize proper LOTO (lock-out, Tag-out) safety practices. Write site specific procedures for preventive and corrective maintenance. Create and maintain 6S practices (Safety, Sort, Store, Shine, Standardize, Sustain) Complete and submit all timecards and service reports in a timely fashion and includes all relevant details. Self-motivated and have a strong sense of responsibility. Qualifications: Minimum of 1 years of experience working or education as a Technician or Field Service Engineer is required. At least 1 year of experience for PBT system and/or Medical device environment is preferred. Technically skilled with proven ability to troubleshoot problems, solve abstract issues, and interpret policies and procedures Ability to read and correctly interpret various engineering documents (schematics, wiring, piping diagrams, etc.) Use standard electrical test and measurement instruments (Oscilloscope, etc.) Safely work in regions of mechanical, electrical, high voltage and radiation. Safely lift up to 50 pounds repeatedly Work on elevated area with safety harnesses Work as part of a cross-functional team Maintain focus and work with precision over extended periods Proficiency in Microsoft Office (especially Excel & Word) Develop and improve procedures Flexibility to cover rotating shifts and availability to work overtime as needed. Continue to be interested in new knowledge and have the consciousness to learn and grow on our own. Must demonstrate ability to work well with various personnel demonstrating a good attitude and ability to work successfully as a member of the team. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to accommodation@hal.hitachi.com. 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