Front of House Manaager - Part-time

Position Summary:

Are you passionate about live events and exceptional guest experiences? The Tennessee Theatre is seeking a Part-Time Front of House Manager to help orchestrate seamless events and ensure memorable experiences for patrons, artists, and stakeholders. You’ll be an ambassador of our values, leading part-time staff and supporting all guests with superior customer service. This is a part-time position for the Historic Tennessee Theatre Foundation (HTTF), a nonprofit organization.

Essential Duties/Responsibilities:

• Serve as Lead Manager on Duty during events (Broadway, concerts, comedy, rentals, and more)
• Manage and mentor part-time staff (ushers, security, housekeeping, bartenders)
• Assist with recruiting, training, and motivating staff; develop customer service resources
• Act as on-site contact for third-party security during escalated situations
• Resolve patron issues and emergencies promptly and professionally
• Serve as point of contact for guest complaints, comments, and questions
• Provide written event reports (seating issues, accidents, timing, facility needs, recommendations)
• Monitor event success and identify opportunities for efficiency and growth
• Ensure cleanliness and orderliness of all public areas
• Maintain a flexible schedule of approximately 16 hours per week, including evenings, weekends, and holidays

Qualifications and Requirements:

• High School Diploma or GED required
• 2–4 years customer service experience required (venue or theatre setting preferred)
• Strong logistics, seating, and crowd management skills
• Outstanding customer service and problem-solving abilities
• Effective staff management and training skills
• Proficiency in Microsoft Office Suite; ability to learn industry-specific software
• Excellent teamwork, interpersonal, and communication skills
• Ability to multitask, prioritize, and work independently with attention to detail
• Commitment to confidentiality and accuracy

Physical Requirements:

• Flexible Schedule: Ability to maintain irregular and extended working hours, including evenings, weekends and holidays, as directed by supervisor to fulfill needs of Theatre.
• Standing and Walking: Ability to manage extended periods of standing and walking.
• Lifting and Carrying: Ability to lift and carry equipment, signage, or other materials.
• Physical Endurance: Ability to withstand long events, especially during setup, execution, and teardown. Stamina is essential to handle the demands of extended work hours. Ability to lift 50 lbs.
• Mobility and Dexterity: Employee is regularly required to stand; walk, use hands and fingers to handle or feel objects, tools, or controls. Ability to enter text or data into a computer or other machine by means of a traditional keyboard.
• Hearing: Ability to hear clearly in different environments, including in person, by phone, and over other sounds to understand, and distinguish speech and/or other sounds.
• Vision: Clarity of vision at approximately 20 inches or less, including use of computers.

ABOUT THE TENNESSEE THEATRE

The Tennessee Theatre is an ornate, 1600-seat historic movie palace fully renovated into a multi-purpose performing arts venue. With over 220 booked days, it hosts more than 175 events annually, ranging from touring concerts, comedy, and Broadway; resident symphony, opera, and jazz performances; classic movies; children and family events; patron events; and private rental events. It is a treasured architectural landmark, a cultural cornerstone of the region, and an entertainment destination beloved by generations of audiences. The HTTF mission is to preserve, maintain, and operate the Official State Theatre of Tennessee as an arts and entertainment cornerstone for the cultural enrichment and enjoyment of all.

The Theatre is currently renovating a neighboring building (30,000 sf spread over seven levels) that will be physically connected to the Theatre building and be used primarily to enhance and expand Theatre programming (pre- and post-show receptions, private intermission lounges, rehearsal and educational spaces, and more) as well as additional private rental use. Completion and full activation of this building is expected in 1Q 2026.

The Historic Tennessee Theatre Foundation is committed to creating a welcoming and inclusive environment for all individuals. We celebrate diversity and are dedicated to fostering an atmosphere free from discrimination. We believe this enriches our organization and enhances our ability to fulfill our mission. Discrimination in any form is not tolerated, and we encourage all qualified individuals to apply for opportunities with us.

DISCLAIMER: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. This job description does not in any way constitute a contract or guarantee of employment.

Job Type: Part-time

Base Pay: From $22.24 per hour

Expected hours: 16 – 20 per week

Work Location: In person

Salary : $22