What are the responsibilities and job description for the Hotel and Wedding Venue Front Desk Manager position at Historic Rosemont Manor?
We are seeking a professional, dynamic and organized Hotel Front Desk Manager to join our team. This role is vital in ensuring seamless coordination of wedding, corporate and bed and breakfast accommodations and delivering exceptional guest experiences. The ideal candidate will possess strong communication, organizational, and hospitality skills, with experience in customer service and hospitality. This position offers an exciting opportunity to be part of memorable events while showcasing your expertise in guest relations.
Responsibilities
- Coordinate and post weekly work schedule for office, kitchen, housekeeping and maintenance personnel.
- Coordinate guest room assignments and manage reservations for wedding parties, ensuring all accommodations meet client specifications.
- Serve as the primary point of contact for guests, providing exceptional guest services and addressing inquiries or concerns promptly.
- Collaborate with wedding planners and venue staff to ensure smooth execution of room assignments, invoicing and payment collection.
- Support event planning activities by managing timelines, coordinating logistics, and ensuring all details align with client expectations.
- Maintain effective communication with clients and team members to ensure clarity and professionalism throughout the planning process.
- Implement opening and closing procedures based on event and seasonal needs.
- Uphold high standards of customer service by creating a welcoming environment for guests.
Requirements
- Proven experience in hospitality, event planning or related fields such as hotel operations.
- Excellent organizational skills with the ability to manage multiple tasks simultaneously under tight deadlines.
- Exceptional communication skills for liaising with clients and team members effectively.
- Experience in guest services is required.
- Ability to work flexible hours including early evenings, weekends and holidays.
- Prior experience in hotel guest relations is required.
- Ability to work independently as well as part of a team in a fast-paced environment. Join our team to deliver unforgettable experiences through expert coordination and outstanding guest services.
- Proficiency in MS Office Programs including Word, Excel, and Publisher.
Pay: $20.00 - $25.00 per hour
Benefits:
- Health insurance
Work Location: In person
Salary : $20 - $25