What are the responsibilities and job description for the Front Desk Associate position at Historic Bullock Hotel?
Must be able to obtain Sout Dakota Gaming License
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Maintain accurate guest records and handle cash transactions
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Requirements:
Must be 21 years or older
- Gaming License required
- Excellent communication and customer service skills
- Multilingual abilities are a plus
- Proficient in phone etiquette and handling phone systems
- Strong problem-solving and conflict resolution skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Knowledge of guest relations principles and practices
Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Ability to Commute:
- Deadwood, SD 57732 (Required)
Ability to Relocate:
- Deadwood, SD 57732: Relocate before starting work (Required)
Work Location: In person
Salary : $18