Mobile Fleet Technician

Mobile Fleet Technician

Kenworth

The core functions of this position are building, establishing, and maintaining customer relationships to grow sales while performing a broad spectrum of truck maintenance, diagnosis, and repair functions on the road in one of our fully equipped service trucks

DUTIES AND RESPONSIBILITIES

• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Diagnoses cause of malfunctions and performs repairs.
• Maintains availability for after-hours service calls and stays available for an open work schedule
• Maintains and increases relationships with customers in assigned territory
• Analyzes customer needs for additional sales opportunities
• Identifies and establishes new accounts
• Maintains and upgrades skills and technical knowledge for all products, services, and processes
• Performs work as outlined on Repair Order with efficiency and accuracy in accordance with dealership and factory standards.
• Communicates with Parts Department to obtain needed parts.
• Saves and tags parts of the job if under warranty or, if requested by the customer.
• Communicates with Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work (performed and recommended) on the Repair Order.
• Road tests vehicles when required or refers to the test technician.
• Participates in manufacturer-sponsored training programs, schools and events.
• Keeps abreast of manufacturer technical bulletins.
• Supervises work of any apprentice technicians as assigned.
• Operates tools and equipment in a safe manner.  
• Reports safety issues to management.
• Reports machinery defects or malfunctions to supervisor.
• Ensures that customers’ trucks are kept clean.   Notifies Service Advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Maintains and is accountable for all dealership-owned tools and manuals.  Returns them to the proper place and in the same condition as they were received.
• Understands, keeps abreast of, and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-To-Know, etc.
• Follows all accounting and procedural rules as outlined in the Service Department Polices Book and the Company Employee Handbook. 
• Comply with all safety policies, practices and procedures. Report all unsafe activities to the Service Manager.
• Abides by the company Drug Free Policy.
• Additional duties may be added as needed.

REQUIREMENTS

• High school diploma or GED, Post-Secondary education preferred
• Ability to read or comprehend simple instructions and write correspondence.
• Valid Driver’s License and insurability, CDL preferred
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Basic personal computer skills including Microsoft Windows, electronic mail and word processing.
• Must be able to handle multiple tasks simultaneously.
• Must be able to lift 100 pounds.
• Ability to access via steps, upper-level parts storage area.
• Must be able to operate a forklift once necessary operator’s license is obtained.