Strategic Governance Enablement, PBWM Technology COO - SVP (Hybrid)

Brief Description of the Organization

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Citi's Personal Banking and Wealth Management (PBWM) division is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We're looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients.

The PBWMT Chief Operating Office is a dynamic team of leaders who provide executive and operational support to the PBWMT CIO (Chief Information Officer), focused on alignment with technology strategy. We enable a consistent strategic lens across PBWMT, responding to the evolution of the technology industry and innovations shaping the future of financial services.

Overview of the Role
Citi's PBWM Technology (PBWMT) organization serves the PBWM global suite of products providing a full range of innovative and comprehensive set of services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence, and a powerful global franchise.

The Personal Banking & Wealth Management Technology (PBWMT) Strategic Governance Lead role is a senior-level position reporting into the Head of PBWMT Strategic Governance Enablement, supporting the Chief Operating Office organization. This role will be responsible for supporting the organizational vision to drive efficient operations in PBWMT and alignment to strategic imperatives. The ideal candidate will ensure efficiency through executive presentations and PBWMT-wide initiatives through the management of operating rhythm.

Responsibilities Include:

• Synthesized information into executive ready views for Technology, and Enterprise level senior executives, including CIO, CFO and CEO updates? (i.e., Monthly Operating Reviews, PBWMT Townhalls, PBWM Leadership offsites)
• Strengthen partnerships across PBWMT, PBWM, and global sectors to ensure coordinated approach
• Consistent and consolidated strategic alignment across PBWMT to provide cohesive executive updates (MOR, Offsites, strategic docs, Board updates etc.)
• Maintained a broad understanding across disciplines to make connections to enhance storytelling
• Responses to regulatory and IA requests are accurate and timely, leveraging strong partnerships
• Continuously incorporate risk and Controls-first lens when preparing leadership updates, MORs
• Proactively synthesized information for quarterly achievements for Quarterly earnings calls driven through a strong partnership with PBWMT and Finance
• Successfully partnered with the Tech Strategy team and other sectors to imbed the Technology Transformation Strategy across PBWMT
• Ownership of key PBWMT executive level management forum materials: Technology Bi-Monthly, Digital Bi-Monthly
• Active contributor and opportunity to lead new priority programs that evolve through the year for the PBWMT organization - one current example is generative AI taskforce
• Strong operations, risk, control, and technology capabilities to understand concepts and logic to drive synergies in solutions
• Strong project management and problem-solving capabilities and ability to understand adherence to regulatory requirements.
• Develop strong, trust-based relationships with critical internal business partners
• Own key activities and forums to share best practices, visibility and drive thought leadership
• Partner across the enterprise to bring disparate teams together by collaborating with others in a team-oriented, fast-paced, and dynamic environment
• Communicate with stakeholders, escalate impediments, help manage risk, and drive relentless improvement
• Ability to apply and coach the principles of operational excellence, development of problem statements and action plans, as well as value stream mapping, project planning and systematic problem solving
• Excellent relationship management and consulting skills with proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate teams; set direction and approach, resolve conflict, deliver tough messages with grace, execute with limited information and ambiguity
• Capable of driving initiatives within businesses, function, and across the enterprise. Ability to communicate strategic insights and updates with executive stakeholders
  

Qualifications

• 10 years of experience in global and complex settings with multiple stakeholders, preferably in financial services and/or technology
• Knowledge of the financial services industry and technology
• Executive storytelling - experience synthesizing complex material into executive ready views, through various lenses
• Demonstrated ability to think strategically, analytically, and creatively problem solve
• Aptitude to understand technology concepts & capabilities
• Ability to translate technical language into "so what" business speak
• Facilitators with senior leaders - guiding and challenging
• Proven ability to work in high-pressure environments, demonstrating versatility & team player in all environments
• Consistently demonstrate concise and impactful written and verbal communication
• Experienced in project management with excellent organizational, follow-up and time management skills
• Expert in Microsoft Office product suite - especially PowerPoint

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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