COO Transformation Risk and Controls Director (Hybrid)

Job Description:

We are seeking a COO Transformation, Risk and Controls leader who will serve as a key member of the In-Business Risk and Controls organization and will be accountable for assessing and ensuring effective risk management for the Transformation Office of Citi's Chief Operating Office. The leader is expected to actively counsel on risk and controls, issue management and remediation and regulatory interactions. The leader must foster a collaborative environment that ensures timely communication and strong cooperation between all lines of defense.

Specific responsibilities include:

• Provides Front Line input to the establishment of enterprise risk programs to ensure risk factors are identified, monitored and considered.
• Builds a high performing risk management and control organization. Ensures proper risk management staffing and expertise exists in the group and builds capabilities, processes and teams that meet heightened risk management expectations.
• Provides guidance and works closely with the leaders in the respective organizations in the establishment of controls in alignment with policies and standards. Operationalizes those controls consistent with guidance from Enterprise Risk Management.
• Supports the development of a strong risk and control culture within the Citi's Chief Operating Office.
• Escalates concerns and issues to senior leadership as appropriate, following established protocols.
• Proactively counsels leadership of lines of businesses on new and emerging risks, issue management, and remediation and provides reporting on risks/controls/ issues to the respective business leader and Independent Risk Management.

• Determine approaches to ensure adequate governance and training are in place to support management of Risk profiles.
• Will serve as a contributing member of the COO Transformation. Accordingly, critical success factors will include the ability to develop partnerships with many functional areas, provide insight into the regulatory climate and identify trends which may present opportunities or reflect gaps in control environment

• Assist in reviewing and coordinating governance over the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.

Specific skillset and experience include:

• Hands on knowledge of the fundamentals of inherent risks and control with acumen to identify forward-looking to internal and external risk trends which may present opportunities or cause for concern.
• Competencies to exercise effective challenge to ensure that appropriate risks are identified and sustainably remediated with a robust control environment.
• Demonstrate effectiveness in building a high performing team, focused on driving results through leadership effectiveness and team member engagement; contributing to broad risk management strategy
• Proven experience in one or a combination of the following: operations across corporate banking, business process management and reengineering, risk management and regulatory.
• Strong track record and business knowledge in the financial services sector with subject-matter expertise as it pertains to business functions, specifically Transformation in large organizations.
• Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making.
• Understand the respective businesses they are supporting and understanding of related laws/rules / regulations.
• Strong analytical ability used to identify risks and confidently raise issues and through proper statue and authority will counsel and escalate early and when necessary.
  Ability to design a control and identify ways to measure effectiveness.
• Experience with Managers Control Assessment (MCA), or other technology self-assessment processes is an advantage.
• Outstanding communication, leadership, and project management skills.
• Able to strategize and problem-solve complex issues effectively and efficiently.
• Highly analytical with detailed understanding of business processes and excellent attention to detail.
• Be able to handle pressure and prioritize within tight deadlines while maintaining total accuracy.
• Ability to build relationships, influence decisions, and work effectively with a diverse set of stakeholders at all levels of the organization.
• Meaningful knowledge across the enterprise risk management framework, including: risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.

Specific qualifications:

• 10 years of Risk Management experience - Regulatory and or Transformation experience preferred
• 5 years of Management experience
• Bachelor's degree required and advanced degree preferred.

About Transformation Program Office:

At COO Office, our Transformation program office is the proud nerve center of Citi's Regulatory and Cross - Enterprise Transformation Program.

Our fundamental responsibility involves forging and safeguarding the implementation of top-tier, industry-best practices, standards and reporting mechanisms across all facets of the operation. As the leader in this role, you will be entrusted with guiding an outstanding team dedicated to accelerating support for transformation programs. This role is not merely about oversight; it is about molding the future of our company, playing a crucial part in our ambitious journey towards lasting, meaningful change. Your guidance, insights, and decisions will empower our steady progress, amplifying our purpose and affirming our commitment to excellence.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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