What are the responsibilities and job description for the Sales Operations Support Specialist position at Hisense USA?
This is a contract position.
Duties & Responsibilities
Duties & Responsibilities
- Perform order management tasks from order entry/processing, PO receipt/validation for price/allocation/inventory/credit/overdue, as well as be responsible for the entire order life cycle.
- Provide consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance.
- Act as single-point-of-contact to the customer for order inquiries and escalations; Manage escalations to closure.
- Sales tracking.
- Communicate internal customers such as Sales, Warehouses and logistics, and the PSI Planning to confirm the status of orders and resolve any customers' inquiries.
- Bachelor's degree in a related field of study
- 3 years of experience in customer order management
- Supervise operational metrics daily, weekly, monthly and quarterly
- Excellent organizational skills including prioritizing, scheduling, time management, and ability to meeting deadlines
- SAP order management experience and experience with Salesforce
- Proficient in all Microsoft Office including Outlook, Excel, Word & PowerPoint
- Strong verbal, communication, and analytical skills
- Bilingual with English & Chinese (Mandarin)