What are the responsibilities and job description for the Sales Delivery Director position at Hiscox?
Job Type
Permanent
Build a brilliant future with Hiscox
Sales Delivery Director – Hiscox USA
Overview
The Director of Sales Operations is responsible for architecting and enabling a world-class sales capability at Hiscox US. This role is a catalyst for sales transformation, driving the adoption of best-in-class processes, technology, and culture to unlock growth across all insurance products and channels. The Director will champion a healthy, high-performance sales culture—fostering collaboration, innovation, and continuous improvement—while ensuring that Operations and Underwriting are fully integrated partners in the sales journey.
Key Responsibilities
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
About Hiscox
As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.
About Hiscox USA
Hiscox USA was established in 2006 to focus on the needs underserved and specialty commercial clients via both the regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group. Today, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.
You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)
Work with amazing people and be part of a unique culture
Permanent
Build a brilliant future with Hiscox
Sales Delivery Director – Hiscox USA
Overview
The Director of Sales Operations is responsible for architecting and enabling a world-class sales capability at Hiscox US. This role is a catalyst for sales transformation, driving the adoption of best-in-class processes, technology, and culture to unlock growth across all insurance products and channels. The Director will champion a healthy, high-performance sales culture—fostering collaboration, innovation, and continuous improvement—while ensuring that Operations and Underwriting are fully integrated partners in the sales journey.
Key Responsibilities
- Design and implement a scalable, future-ready sales operations framework that empowers teams to exceed targets and deliver exceptional customer outcomes.
- Lead the creation and reinforcement of a healthy, inclusive, and high-performance sales culture, rooted in Hiscox values and focused on learning, accountability, and recognition.
- Drive end-to-end sales transformation initiatives, from process redesign to technology adoption, ensuring alignment with business strategy and market opportunity.
- Forge strong partnerships with Operations and Underwriting to co-create sales strategies, optimize risk selection, and deliver seamless customer experiences across all channels.
- Equip sales teams with the tools, insights, and training needed to maximize productivity and effectiveness, including best-in-class CRM, analytics, and automation.
- Benchmark against industry leaders, pilot new approaches, and embed continuous improvement to keep Hiscox US at the forefront of sales excellence.
- Inspire, mentor, and develop a high-performing sales operations team; influence stakeholders at all levels to drive change and adoption.
- Operations: Partner to streamline processes, ensure operational readiness for new sales initiatives, and drive continuous improvement.
- Underwriting: Collaborate to align on product offerings, risk appetite, and equip sales teams with up-to-date underwriting guidelines.
- IT & Product: Co-lead CRM, sales enablement, and automation tool implementations.
- Finance: Align on revenue forecasting, pipeline management, and compensation structures.
- Sales Leadership & Field Teams: Enable teams with tools, insights, and training to maximize performance.
- Compliance & Risk: Ensure all sales operations adhere to regulatory and internal standards.
- Deep expertise in CRM and sales enablement platforms (Salesforce, Dynamics 365, Zoho, or equivalent).
- Strong knowledge of pipeline management, forecasting, territory planning, and sales compensation structures.
- Proficiency with cloud-based CRM systems, ERP integrations, and data analytics tools (SQL, Power BI, Tableau).
- Experience with automation/RPA tools (UiPath, Automation Anywhere) and Agile delivery.
- Bachelor’s degree in Business, Finance, Marketing, or IT; advanced degree preferred.
- 10 years in sales or revenue operations, with at least 5 years in insurance or financial services.
- The ideal candidate should have deep expertise in CRM and sales enablement platforms, specifically mentioning:
- Salesforce
- Dynamics 365 (Highly preferred)
- Zoho or equivalent platforms
- Experience with cloud-based CRM systems and integrations is also important.
- Must Have - Experience in business/commercial insurance sales operations.
- Expertise in end-to-end transformation projects and building sales processes from scratch.
- Hands-on knowledge of insurance policy administration systems and sales integrations.
- Skilled in SQL, Power BI, Tableau, or similar tools for sales reporting and analytics.
- Experience with automation/RPA tools for operational efficiency.
- Familiarity with Agile project delivery and CRM implementation methodology.
- Ability to lead cross-functional teams and influence stakeholders at all levels.
- Competitive salary and bonus (based on personal & company performance)
- 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
- Company paid group term life, short- term disability and long-term disability coverage
- 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
- Paid parental leave
- 4 week paid sabbatical after every 5 years of service
- Financial Adoption Assistance and Medical Travel Reimbursement Programs
- Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
- Company paid subscription to Headspace to support employees’ mental health and wellbeing
- Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
- Dynamic, creative and values-driven culture
- Modern and open office spaces, complimentary drinks
- Please note that this position is hybrid and requires two (2) days in our office weekly**
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
About Hiscox
As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.
About Hiscox USA
Hiscox USA was established in 2006 to focus on the needs underserved and specialty commercial clients via both the regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group. Today, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.
You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)
Work with amazing people and be part of a unique culture
Salary : $115,000 - $160,000