What are the responsibilities and job description for the Front Desk Agent- Crooked River Lodge position at HIS-Northern MI, Inc.?
Front Desk Agents at The Crooked River Lodge serve as our guests’ first point of contact and manage all aspects of their accommodations. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d love to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Assist guests in arranging reservations for dining, transportation, and other special amenities as needed
- Be informed on area activities and special events to share with guests
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, such as Infor HMS
- Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Details
- Job type: Part-Time, Hourly
Benefits
- Shift meal
- 401K with employer matching
- Dining and Lodging Discounts
Work Location: In person