Medical Secretary

Position Medical Secreatary Pay Range $32,420-$39,520

Reports To Office Manager Effective Date July 1, 2026

Status Full Time or Part Time, Exempt CEO Initials MW

Organizational Summary
His Branches, Inc. is a faith based Federally Qualified Health Center specializing in creating hope, healing and reconciliation through medical care and community development in the 19th Ward and Beechwood neighborhoods.

Position Summary
The Medical Secretary is responsible for creating an atmosphere of radical hospitality by consistently identifying and meeting each patients’ unique and specific needs with dignity. Both professional and flexible, medical secretaries are ready to support patients and clinical care teams in providing physical, emotional and spiritual care with patience, expertise, and creativity. An engaging personality and compassionate attitude is preferred.

Responsibilities

• Schedules medical appointments, including signing up new patients, keeping daily patient schedules, following up broken appointments and recalls.
• Receives incoming calls and messages for the health center, and provides routine information to callers.
• Prepares and processes correspondence to doctors, lawyers etc.
• Obtains, verifies, and updates patient information in the computer system and provides support services to patients and medical staff.
• Requests, locates, sends, and receives patient medical records.
• Collects and posts co-pays and/or outstanding balances, and issues receipts.
• Maintains electronic and paper medical records, following established medical record policies.
• Processes incoming lab reports, faxes, and mail (scanning as necessary), and attaches medical information to electronic medical records and/or forwards it to appropriate provider and/or other recipients.
• Arranges or assists in arranging patient transportation. Assists Office Nurse or Medical Assistant in coordinating pre-certification of 3 party HMO referrals for specialists or hospital visits.
• Assists in the care and maintenance of office equipment.
• Completes tasks as requested by providers or assigned by the administrative team with approval of the Office Manager

Skills, Experience, and Knowledge

• Ability to establish and maintain effective working relationships with patients, employees, and the public identified by the ability to convey compassion and confer dignity in each interaction. Demonstrate professional friendly, positive communication with patients and staff, (service with a smile)
• Ability to communicate clearly and concisely through computer, telephone, and other standard office equipment. Ability to build rapport across race/ethnicity with cultural sensitivity and demonstrate sound judgment under stress, is essential.
• Ability to read, understand, and follow oral and written instruction in English.
• Must be able drive or arrange travel in order to work at any/all His Branches, Inc locations.
• Ability to stand or sit for long periods of time, walking, climbing stairs and moving/lifting up to 40lbs.
• Experience in working with low-income, diverse and multilingual populations is highly desired.
• Experience with Medent is a plus.

Required Knowledge, Licensure/Registration and/or Experience, and Professional Development

• High school degree or GED is preferred.
• Knowledge of medical terminology and office procedures.
• Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.

Behavior and Ethics

● Agrees with the His Branches Core Values, Purpose, and Vision

● Understands and is personally committed to and enthusiastic about the goals, ideals, methods and spiritual philosophy of His Branches, Inc.

● Understands requirement for educated and careful infection control and practices universal precautions in all clinical circumstances.

● Treats all patients, visitors, and other staff with sensitivity, respect and dignity.

● Treats all information about patients and their treatments as strictly confidential.

● Maintains cooperative spirit, dependability, and team attitude with other staff and providers with regard to handling of duties and office coverage.

Working Conditions

● Outpatient medical office

● Occasional stress from dealing with multiple tasks and tense patients

Disclaimers
● This description is intended to provide only basic guidelines for meeting job requirements.
● Responsibilities, required skills and knowledge, and working conditions may change as needs evolve.
● This job description is not intended to offer a contract or guarantee continued employment.
● This position requires employee to comply with all State and Federal guidelines as appropriate.

Job Type: Full-time

Pay: $32,240.00 - $39,520.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave

Ability to Commute:

• Rochester, NY 14619 (Preferred)

Work Location: In person

Salary : $32,240 - $39,520