What are the responsibilities and job description for the Dedicated Account Manager position at Hirschbach?
Job Summary:
The Dedicated Account Manager is responsible for managing and nurturing long-term relationships with clients, ensuring exceptional service, and driving account growth. The role varies across levels based on experience and complexity of accounts managed. Each level reflects increased responsibility in client relationships, strategic planning, and account growth.
The Dedicated Account Manager II takes on more complex accounts and is expected to handle client relationships with greater autonomy. This role requires the ability to identify client needs, propose solutions, and manage projects to improve account performance.
Essential Duties:
- Provide on-site support to an assigned customer ensuring satisfaction and retention
- Develop strategic plans to grow the account and meet KPIs
- Collaborate with cross-functional teams to execute client requirements and deliverables
- Monitor performance metrics and provide proactive solutions to meet client expectations
- Handle escalated issues and provide timely resolutions
- Generate and present reports on account health, growth, and performance
Education & Experience:
- 2-5 years of experience in account management or a client-facing role
- Strong understanding of sales processes, customer service, and account growth strategies
- Ability to handle client escalations and build long-term relationships
Company Overview
Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1 billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.
With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.
Equal Opportunity Statement
Our Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.