What are the responsibilities and job description for the BDC Representative - Rockwall County Volkswagen position at Hiring Winners?
Job Description
Job Description
BDC Representative – Rockwall County Volkswagen
Rockwall County Volkswagen is seeking a motivated and customer-focused BDC Representative to join our team. This role is responsible for handling inbound and outbound customer communications, setting appointments, and ensuring a high level of customer satisfaction.
Job Responsibilities
- Respond to inbound leads via phone, email, and online chat in a timely and professional manner.
- Make outbound calls to follow up with prospective customers and schedule appointments.
- Maintain and update customer records in the CRM system.
- Provide information about vehicle inventory, promotions, and dealership services.
- Follow up on missed appointments and re-engage potential customers.
- Work closely with the sales and service teams to coordinate customer interactions.
- Achieve performance goals related to call volume, appointment setting, and customer satisfaction.
- Deliver a positive and professional customer experience in all interactions.
Requirements
Education and Experience
This is a great opportunity to be part of a dynamic team and contribute to the dealership’s success by delivering exceptional customer service.
