Sales Enablement Specialist

• The Strategy Insights and Analytics (SIA) team serves as internal consultants to key functions across the business, including client's brands, development, customer, marketing, digital, revenue, and sales organizations with specialized support for the executive leadership team.
• The team is fully integrated within the business functions to ensure close partnerships and to more effectively measure and drive company performance consisting of domain professionals who serve as strategic advisors to key partners.

What will you be doing?

• Sales Performance Management (SPM) is a department within client's SIA team that focuses on creating and delivering programs and initiatives to help measure and improve sales performance. SPM’s mission is to enable the client to achieve its top line revenue objectives more often by delivering programs, tools, and processes that help improve results.
• As a Sales Performance Management Specialist on the SPM team, you will support the day-to-day operation of the Scout incentive program, helping administer hotel enrollments and payout procedures, while working with the Manager, Sales Performance Management, to answer Scout questions, concerns, and inquiries. In addition to Scout, you will spend a portion of your time working with other members of the SPM team to support various programs and initiatives that aim to drive sales performance excellence across client's 18 brands.

More specifically, you will:

• Support the successful day-to-day operation of the global Scout lead referral program.
• Execute reconciliation of Scout monthly commission billing process. You will research, resolve, and report any discrepancies.
• Maintain the Scout email inbox and provide customer service support to end-users of the Scout program at over 5K hotels and corporate team members, ensuring timely response and reconciliation of Scout inquiries and payment processing.
• Run automated and manual reports to support the daily Scout operation.
• Create and produce reports to help assess the overall health of the Scout program.
• Manage the accuracy and quality of data across Scout databases and tools.
• Collaborate with internal and external resources and vendors to support solutions that advance the Scout operation.
• Help create and maintain SPM program documentation and website content.
• Support the Manager, Sales Performance Management with collecting, consolidating, and summarizing program information to meet stakeholder needs and to help guide future program improvements.
• Maintain clear and concise documentation for all Scout administrative and auditing processes.
• Work cross-functionally on both a proactive and reactive basis with hoteliers, sales teams, and SPM program stakeholders to identify and resolve issues.
• Provide back-up support to members of the team for other SPM programs.
• Contribute and offer general support to other SPM programs, including the Sales Incentive Plan (SIP), Circle of Excellence (COE), and Performance Accelerators (i.e., “SPIFs” and corresponding billing procedures).

What is the client looking for?

• We are seeking problem solvers who are passionate about growing within a dynamic industry and who love to combine their customer service skills with operational excellence. The success in this role will demonstrate itself through the following attributes and skills:
• Accountable individuals who make great use of their time to provide extraordinary customer service and communicate results and improvements.
• Strong communicators, influencers and solution-seekers who effectively communicate at all levels of the organization.
• Passion for details - whether it is creating a perfect report or responding to an email with the right amount of clarity, we are looking for someone who cares deeply about getting it right.
• Individual who can adhere to, enforce, and implement policies and operating practices.
• Performs work that affects SPM program operations.
• Uses skill in applying well-established techniques, procedures or specific standards described in manuals or other sources.
• Innovative thinkers who strive to gain the latest knowledge of the hospitality industry, especially as it relates to incentivizing sales performance.
• Self-starters who take the initiative to achieve goals, utilize analytical skills and possess the flexibility to adapt in an evolving environment.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• High School Diploma/GED
• Three (3) to Five (5) years of intermediate use of MS Excel (i.e., working knowledge of Pivot tables and common functions such as Vlookup, etc.), and other Microsoft applications (i.e., Word, PowerPoint, Outlook, etc.)
• Ability to travel as required (up to 10%)
• It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
• BA/BS Degree
• Three (3) to Five (5) years of travel and hospitality industry, sales systems, or project management experience
• One (1) year of experience in Salesforce
• One (1) to Three (3) years of finance, accounting, or customer service experience.