What are the responsibilities and job description for the Service Contract Administrator position at HireSource Solutions?
Contract Administrator / Service Contract Administrator
INSTRUCTIONS ON HOW TO APPLY ARE LISTED BELOW THE JOB DESCRIPTION.
This position offers full benefits, job stability, and a strong base salary. It is with a well-established medical device company that is part of a global organization and dedicated to advancing urology care. The company has a rich history spanning multiple decades and is known for its innovative, high-performing technologies, which are trusted by hospitals, surgery centers, and physicians nationwide. With a very positive company culture, a stable foundation, and real potential for growth, the company offers an exceptional culture and stability. Candidates can work on a hybrid basis if they choose to do so (2 days a week from home, 3 on site)
IMPORTANT!! - If you are qualified and interested, please answer the questions at the end of the description and send me your resume.
The Service Contract Administrator oversees the full lifecycle of service contracts, from quoting and execution through billing, renewals, and closeout. You will be a main point of contact for contract questions and will partner with Finance, Sales, Logistics, Regulatory, and Executive Management. You will also work closely with the Service Management Team and field service engineers, and you will drive accountability across these groups without having direct authority over them.
Responsibilities
- Prepare, review, and revise quotes, and process and maintain service contracts and related documentation.
- Coordinate contract approvals, execution, amendments, renewals, and closeout.
- Manage DocuSign workflows and support customer negotiations by revising documents and tracking requested changes.
- Own a rolling 120-day review of contracts and warranties nearing expiration, and work with the Service Management Team to drive renewals and extensions.
- Process billing for executed contracts in Salesforce and in government portals, including WAWF and Tungsten.
- Enter and maintain warranty, rental, and placement contracts, and keep service price books current in Salesforce.
- Support collections and prepare documentation for billing disputes.
- Maintain audit-ready contract files and prepare reports on contract status, billing, renewals, and expirations.
- Ensure compliance with government billing requirements and regulatory standards, and promptly escalate potential reportable events.
- Identify contract risks and expiring obligations early, and escalate when appropriate.
- Act as a point of contact for internal and customer contract inquiries.
Qualifications
- 3 years of progressive experience in contract administration, government contracts, service agreements, or billing.
- Experience managing the full contract lifecycle: drafting, execution, amendments, renewals, and closeout.
- Hands-on experience with Salesforce or a comparable CRM/contract management system, including contract entry, invoicing, and reporting.
- Hands-on experience with DocuSign or a similar e-signature platform.
- Experience with government billing portals (such as WAWF and Tungsten).
- Excellent written and verbal communication skills, including in escalated or sensitive contract situations.
- Ability to manage multiple priorities and deadlines with strong attention to detail.
- Proven ability to influence and drive results across teams without direct authority.
- Bachelor's degree in Business, Contracts, Accounting, or a related field preferred, OR equivalent experience.
“Nice-to-have” experience:
- Background in field service, medical device, surgical services, or capital equipment.
- Experience editing PDFs with Adobe Acrobat or Foxit.
- Exposure to contract lifecycle management (CLM) or AI-assisted contract review tools.
IMPORTANT - IF INTERESTED AND QUALIFIED PLEASE ANSWER THE BELOW QUESTIONS AND SEND ME YOUR RESUME
1. Why are you looking for a new position?
2. What are your approx. salary requirements? A ballpark range is fine.
3. Are you comfortable commuting into the Marietta / Kennesaw area on a hybrid basis?
4. Do you possess government contracting experience?
5. Any experience in the medical / healthcare field?
Please send your resume & answers to the above questions to:
sharper@hire-source.com
sharper(at)hire-source(dot)com
Your resume will be held with strict confidence and will NEVER be forwarded to any of our clients without your permission.
If you are NOT interested or unqualified, please send us a referral. This is an immediate and urgent need for our valued client and therefore, we are offering a $1000.00 refer-a-friend fee to anyone who leads us to a candidate who is hired for this position.
MORE JOBS??
www.hire-source.com/listings.html
sharper@hire-source.com
sharper(at)hire-source(dot)com
Your resume will be held with strict confidence and will NEVER be forwarded to any of our clients without your permission.
If you are NOT interested or unqualified, please send us a referral. This is an immediate and urgent need for our valued client and therefore, we are offering a $1000.00 refer-a-friend fee to anyone who leads us to a candidate who is hired for this position.
MORE JOBS??
www.hire-source.com/listings.html