Customer Service Sales Representative

Customer Service & Sales Representative

Pay: $13.85-$17.00/hr Benefits

Location: On Site | McComb, MS | (additional location in Natchez, MS)

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

An established connectivity and cable services provider is hiring a Customer Service & Sales Representative to be the friendly, problem-solving voice their customers count on. If you like helping people and you can turn a routine service call into a win for both the customer and the company, this one's worth a look.

You'll handle everything from billing questions to scheduling and product changes, building trust by listening first and responding clearly. As you get comfortable, you'll take on more complex situations: resolving issues, keeping customers who are thinking about disconnecting, and matching people with the products and services that actually fit. It's a real blend of service and sales, and every interaction counts.

Responsibilities

• Learn and apply retention sales and customer care concepts, procedures, and methods
• Handle entry-level sales and support tasks within your assigned region or business area
• Respond to inbound customer inquiries by phone or through ticketing systems with personalized, thoughtful communication
• Actively listen and ask the right questions to understand what customers need, always with empathy and respect

Take care of a range of customer-facing duties, including:

• Handling requests to disconnect or remove services
• Providing billing and pricing information
• Resolving standard issues remotely, or walking customers through the fix themselves
• Scheduling service appointments when something can't be solved remotely
• Arranging product returns or exchanges
• Managing add, change, and delete requests in hosted platforms

Use strong phone-based selling skills to:

• Build rapport and pinpoint customer issues
• Offer creative solutions and explain product and service benefits
• Negotiate household spend and upsell additional services
• Enter orders accurately and efficiently
• Meet or exceed weekly and monthly sales activity goals
• Follow company-approved scripts to keep communication consistent

Qualifications

• High school diploma or GED
• Comfortable asking fact-finding questions to land on solutions that fit the customer
• Patience and professionalism in every interaction
• Working knowledge of cable and connectivity products and services, or the ability to pick it up quickly
• Strong communication and active listening skills
• The ability to stay composed and empathetic when things get tense
• The ability to sit for extended periods and use hands, talk, and hear
• May need to lift up to 10 pounds on occasion

Benefits and perks

• Health from day one: medical, dental, and vision start immediately
• Life insurance for you and your loved ones
• Generous paid time off for vacations, holidays, and personal days
• 401(k) with 100% company match up to 5%, starting day one
• Group legal plan and identity theft protection
• Tuition reimbursement up to $5,250 in your first year
• Community give-back programs across the U.S.
• Recognition and awards programs
• Clear paths for advancement

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HireRising

We're an IT staffing and consulting firm that connects high-caliber technology professionals with innovative organizations across the U.S. and nearshore markets, with new ventures into Finance & Accounting. We specialize in contract, contract-to-hire, direct hire, and nearshore solutions, helping clients build strong technical teams while supporting candidates in finding roles that align with their skills, goals, and lifestyle.

Our Mission

Our mission is to elevate people and organizations by building long-term, trust-based relationships. We take a people-first approach to recruiting, focusing on integrity, transparency, and clear communication at every stage of the hiring process.

Candidate Experience

We invest the time to understand your technical background, career goals, and what you value in a work environment, so we can present opportunities that truly fit. As a candidate, you can expect honest feedback, realistic expectations, and a recruiting partner who actively advocates for you with our clients.

Let’s Stay Connected

If this role isn’t a perfect match, we still encourage you to connect with us. New opportunities open frequently, and we’re always interested in building relationships with talented IT professionals for both current and future roles.