What are the responsibilities and job description for the Customer Sales and Service Representative position at LGG Industrial?
LGG INDUSTRIAL
LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.
We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.
Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com
ABOUT THIS OPPORTUNITY
Role Profile
Position:Customer Sales and Service Representative
Job Location: Baton Rouge, LA
Job Type:Full-Time
Status: Non-Exempt
Summary of the Role
The function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.
Responsibilities
Must maintain 100% commitment to safety policies and procedures
Partners with Sales Representatives to provide sales quotes
Processes incoming inquiries into company sales system
Quotes customers using working knowledge of product
Successfully achieves budgeted Branch sales goals
Assists A/R personnel in creating and establishing new accounts and follows up on collections
Coordinates with Sales Representatives and Branch management to keep account activities updated
Monitors delivery date commitments and expedites where appropriate
Monitors customer specific inventory for sales order fulfillment
Builds and maintains strong internal and external relationships
Provides technical/service support to account management, branch management and internal and external customers
Perform other duties as trained and qualified for
Skills and Abilities
Possess excellent customer service skills
Ability to interact with customers and team-members in a professional manner
Ability to work independently and prioritize responsibilities
Must have excellent communication skills, both oral and written
Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
Must be able to perform calculations using whole numbers, fractions, and decimals.
Moderate computer skills including MS Word, Excel, internet, customer portals and email
Must be able to successfully utilize the company software
Minimum Qualifications
Minimum of 1 year Business to Business Customer Service Experience
High School Diploma or Equivalent
Must be 18 years of age or older
Moderate computer skills including MS Word, Excel, internet, customer portals and email
Ability to perform basic math
Reliable transportation is a must
Ability to work nights and weekends, as required
Ability to work overtime, as required
Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
Preferred Qualifications
1-3 years of customer service experience in industrial distribution
Previous experience utilizing an ERP system
Product knowledge in hose, gasket and conveyor systems a plus
Physical Requirements and Work Environment
This position is primarily based in an office environment but may occasionally require visits to the warehouse for order-related follow-ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.
Ability to work in a stationary position for extended periods of time.
Frequent operation of a computer, keyboard, mouse, and other standard office equipment.
Ability to comprehend and follow instructions and safety procedures.
Ability to read, write and communicate in English
Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.
Ability to respond to safety signals, alarms, and verbal instructions.
Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise.
Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required.
Total Rewards
Competitive compensation plan, with a bonus potential
Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire
401k with company match
Paid vacation, holidays and sick time
Equal Opportunity Employer
It is our policy to employ qualified persons without regard for veteran or disability status.
Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.
Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.
We will be accepting applications for this role through January 27, 2026.