About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

Reporting to the Director of Information Security Governance, Risk & Compliance, the InfoSec GRC Sr. Manager – Customer Trust leads the strategic execution of customer trust initiatives within the GRC program. This role is responsible for overseeing cybersecurity compliance attestation, customer-facing security communications, and customer-initiated security reviews. The Sr. Manager ensures that security policies and controls are effectively communicated, implemented, and maintained across customer interactions, audits, and assessments. The ideal candidate will partner closely with the Sales, Account Management, and Legal teams to meet with Customers security contacts and instill confidence in the organization’s security and compliance posture. The role also drives continuous improvement in compliance posture and risk mitigation strategies, aligning with business objectives and regulatory requirements, and oversees the same for a team of specialists.

Responsibilities

• Lead the development and execution of customer trust strategies within HireRight’s GRC’s selected industry frameworks ensuring timely and accurate responses to customer security assessments, RFPs, and due diligence questionnaires.
• Manage and mentor a team of GRC specialists focused on customer-facing risk assessments, audits, and compliance communications.
• Serve as a primary liaison for customer security inquiries, audits, and escalations, ensuring timely and accurate responses.
• Develop consistent messaging around security compliance posture that aligns with the company’s brand and regulatory obligations.
• Develop and maintain standard operating procedures (SOPs) for customer trust engagements and audit readiness.
• Monitor and report on compliance metrics, KPIs/KRIs, risk treatment plans, and remediation progress to senior leadership.
• Drive continuous improvement in customer-facing GRC processes, Trust Center, tools, and documentation.
• Monitor regulatory and industry trends impacting customer trust expectations and recommend program enhancements.
• Represent the organization in external forums and industry groups related to cybersecurity trust and assurance.

Qualifications

Education & Certifications:

• Bachelor’s degree in Information Security, Computer Science, Information Technology, or related field.
• Security certifications preferred: Sec , CISM, CISSP, ISO 27001 Lead Auditor, or similar.

Experience:

• 7 years in Information Security, GRC, or cybersecurity compliance roles with at least 3 years in a customer-facing or leadership role.
• Proven experience managing customer trust programs or client-facing security assurance.
• Strong background in regulatory frameworks: ISO 27001, SOC 2, ISO 27701.
• Experience with third-party risk platforms (e.g., AuditBoard, CyberGRX, SIG).
• Demonstrated success in leading cross-functional teams and managing complex projects with competing priority.

Skills & Competencies:

• Strategic thinker with strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• High proficiency in project management tools (e.g., Jira, Confluence).
• Deep understanding of IT and security technologies.
• Fluent in English (speaking, writing, comprehension).

What do we offer

HireRight offers a competitive benefit package which includes: 

• Medical 
• Dental 
• Vision 
• Paid Life/AD&D Insurance 
• Voluntary Life Insurance 

• Short & Long Term Disability 
• Flexible Spending Accounts 
• 401K 
• Generous Vacation and Sick Program 
• 10 Paid Holidays 

• Education Assistance Program 
• Business Casual Attire 
• Generous Referral Program 
• Employee Discounts and Rewards 
• And much more! 

*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee

This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time.